Summary
Overview
Work History
Education
Skills
Timeline
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Ella Young

Brisbane,QLD

Summary

Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 2 years of administration experience and 2 years as a psychology student. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Administration Officer

Queensland Health
11.2021 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Supervised, directed and evaluated assigned staff members and newly hired officers, delivering training to new employees.
  • Confirmed consistent and accurate medical recordkeeping practices.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Ability to maintain personal and professional boundaries.
  • Ability to show proactive and effective communication skills by actively listening, conveying consumer’s requirements clearly and fluently, displaying appropriate empathy and adapting style accordingly.
  • Ability to work within a multi-disciplinary team.
  • Proven skills in computer literacy.

Volunteer at AWLQ

AWLQ
07.2022 - 07.2023
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Cared for over 100 animals by feeding and bathing, taking dogs for walks, cleaning litter boxes, and supervising playtime.
  • Attended community events to promote pet adoption and responsible pet ownership.

Retail Pharmacy Assistant

Soul Pattinson Pharmacy
10.2019 - 03.2022
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Greeted customers at counter and provided excellent customer service.

Education

Bachelor of Psychological Science - Psychology

Griffith University
Gold Coast, QLD
11.2024

Certificate III in Business Admin (Medical) - Business Administration

TAFE Queensland
Acacia Ridge, QLD
11.2021

Diploma of Business - Business

Get Set Education
Brisbane, QLD
06.2021

Certificate IV Crime And Justice - Crime And Justice

Unity College
Brisbane, QLD
02.2021

Skills

  • Administrative Support
  • Great Interpersonal Skills
  • Planning Skills
  • Communication Abilities
  • Problem-Solving Skills
  • Appointment Scheduling
  • Relationship-Building Skills
  • Leadership Skills
  • Care Planning
  • Support Group Facilitation
  • Team Collaboration
  • Interpersonal Communication
  • Data Confidentiality
  • Decision-Making
  • Ability to establish and maintain relationships with peers
  • Ability to relate, empathise with, be aware of and see issues from the perspective of a consumer, their carers and families
  • Ability to maintain personal and professional boundaries
  • Ability to show proactive and effective communication skills by actively listening, conveying consumer’s requirements clearly and fluently, displaying appropriate empathy and adapting style accordingly
  • Ability to work within a multi-disciplinary team
  • Proven skills in computer literacy
  • Ability to assist with the planning and delivery of psycho-education programs and groups relating to eating disorders

Timeline

Volunteer at AWLQ

AWLQ
07.2022 - 07.2023

Administration Officer

Queensland Health
11.2021 - Current

Retail Pharmacy Assistant

Soul Pattinson Pharmacy
10.2019 - 03.2022

Bachelor of Psychological Science - Psychology

Griffith University

Certificate III in Business Admin (Medical) - Business Administration

TAFE Queensland

Diploma of Business - Business

Get Set Education

Certificate IV Crime And Justice - Crime And Justice

Unity College

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Ella Young