Ella Yousafzai
Padstow,NSW
Summary
Enthusiastic and reliable professional with a background in hospitality and retail, takes pride in providing excellent customer service and creating memorable experiences for clients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Gallery Assistant Volunteer
National Art School
05.2023 - Current
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Corresponded with gallery clients to inform of available artwork that complied with pre-set style and price parameters.
- Maintain clean and organized gallery spaces, monitoring and restocking catalogues as needed.
- Managed over 100 visitor enquiries per day.
- Facilitated good gallery visitor flow to enhance viewing experiences and minimize accident potential.
Cafe All-rounder
Street Espresso
06.2022 - 06.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Christmas Casual Retail Assistant
Cotton On Kids
11.2021 - 02.2022
- Greeted, welcomed and offered immediate assistance to store customers.
- Built extensive product knowledge and recommended personalized solutions to customers.
- Assisted customers with sales orders, returns and exchanges.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certificate IV in Tertiary Preparation
Tafe
Ultimo, NSW06.2024
Skills
- Customer Experience
- Cash Handling
- Retail Transactions Processing
- POS Systems
- Menu Memorization
- Product Knowledge
- Time Management
- Computer Skills
- Food and Beverage Service
- Efficient Multitasking
Certification
- RSA
Languages
English
German
Timeline
Gallery Assistant Volunteer
National Art School
05.2023 - Current
Cafe All-rounder
Street Espresso
06.2022 - 06.2023
Christmas Casual Retail Assistant
Cotton On Kids
11.2021 - 02.2022
Certificate IV in Tertiary Preparation
Tafe
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