Ella Zorz
Assistant Manager
Lithgow,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
04.2019 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Monitored security to protect employees, customers and property.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Liaised with other businesses to build mutually beneficial relationships
Education
High School Diploma -
Lithgow High School
Lithgow, NSW12.2022
Skills
- Employee Coaching and Mentoring
- Regulatory Compliance
- Staff Management
- Money Handling
- Training
- Managing Multiple Priorities
- Schedule Oversight
- Microsoft Office Expertise
- Customer Service and Satisfaction
- Hiring and Staffing
- Maintaining Consistency
- Product and Service Knowledge
Certification
- Certificate III Retail Management
- Certificate I Financial Services
- White Card
- Lithgow City Council WHS Card
Volunteer Work
Lithgow Youth Council
- Youth Week events and planning.
- Young Volunteer of the Year Australia Day Award.
- Working with the community to support youths
Headspace Lithgow, Youth Representative Group
- Running youth events.
- Successfully fundraising for issues effecting youths.
Timeline
Assistant Manager
Domino's Pizza
04.2019 - Current
High School Diploma -
Lithgow High School
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