Ella Cate Thomas

• Answered product questions and assisted customers in selection and checkout.
• Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Conducted inventory analysis to determine optimal stock levels.
• Attentive and conscientious standard of customer service during high-volume operations.

Opening/Closing -

• a. Acceptance of returns/exchange/merchant transactions/staff purchases.
• b. Depositing of excess currency.
• c. Hourly/ Daily/ Weekly/ Yearly Budget Analysis.
• d. Coordinate roster/ refigure roster throughout day.
• e. SFS (online orders).
• f. Restocking Reports.
• g. Acceptance of Connotes/Discreps.
• Managing team - hourly reads and meetings with staff establishing hourly budget/multi/AVG dollar/ reinforcing zoning & greeting tactics.
• Training of new staff taking on Supervisor Positions.
• Quarterly Stock Take provision.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
• Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.

• Maintain high standards of customer service during high-volume, fast-turnover operations
• Communicate clearly and efficiently with food production staff and management
• Handle currency and credit transaction accurately - manually and by process of POS computer system for
• Handle currency and credit transaction accurately - manually and by process of POS computer system for automated order taking automated order taking
• Assisted management with inventory control and stock ordering
• Resolve complaints promptly and professionally to maintain loyal clientele
• Cross-trained and coordinated scheduling with alternate staff members
• Preparation of various products in accordance to health and safety regulations

• Greet and welcome clients and visitors
• Answer incoming phone calls and return missed calls; respond to voicemails and emails and distribute incoming mail
• Schedule appointments and maintain calendars for staff
• Maintain both physical and digital filing systems & produce a more efficient filing process
• Maintain office organization by cleaning and systematising office area daily + checking office supply inventory weekly & re-ordering supplies as required
• Maintain lavatory and kitchen cleanliness
• Acquire and allocate mail daily