Ella Cate Thomas
Rosanna,Australia
Summary
Passionate and dedicated educator with extensive experience supporting the emotional, social, cognitive, and physical development of children and young people. I am committed to fostering safe, inclusive, and engaging environments that encourage curiosity, confidence, and growth. My approach centres on building genuine, respectful relationships and equipping students with the emotional tools and strategies needed to navigate challenges with resilience. Drawing on a background in psychology and education, I strive to recognise and reinforce each individual’s unique strengths, promoting self-efficacy and a strong sense of belonging. I am deeply motivated to contribute to organisations that prioritise the well-being and holistic development of young people, particularly those facing diverse life circumstances. Guided by empathy, professionalism, and evidence-based practice, I aim to make a meaningful difference in the lives of those I support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Education Support Staff
Watsonia Heights Primary School
01.2024 - Current
- Partnered with teachers and specialists to implement developmentally suitable lessons to primary school aged students.
- Effectively collaborated and worked with other ES staff to manage the ongoing support of students.
- Provides emotional, social and behaviour guidance to students with moderate to extreme behaviour issues, learning deficits and neurodevelopmental delays.
- Monitors student health and emotional wellbeing in regards to unstable home-life environments. Facilitating a consistent, safe and supportive environment encourages honest dialogue whereby challenges can be holistically addressed with the support of the school.
- Effectively produced and communicated relevant IEP goals.
- Comprehensively learnt numeracy and literacy interventions. Independently oversees four groups per week (12 sessions) and monitors progress through regular testing sequences.
- Provides frequent feedback to students and teachers - fostering an environment based on open and respectful communication that ensures the needs of the student are considered primary.
- Reinforced student learning and skills through positive feedback, daily and weekly check-ins, informal/ modified assessment provision, goal-directed interventions.
- Developed a free 'Alphabet Positive Change Worksheet' to de-escalate heightened students - exploring environmental, social, emotional and physical stressors that contribute to negative and positive behaviours.
- Commitment to professional learning and growth for both myself and others.
(Placement) Child Protection Case Investigations
DFFH
11.2024 - 12.2025
- Note, engaged in non-compulsory professional placement opportunity over 160 hours.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient group.
- Executed risk assessment programs to identify and quantify risks and associated controls.
- Upheld high-quality service delivery standards through consistent adherence to state laws governing child protection practices and procedures.
- Increased family engagement rates through targeted outreach initiatives aimed at building trust within the community served by the Child Protection Team Leader role.
- Assisted colleagues in managing complex cases by sharing expertise on best practices in child protection social work.
Retail Store Supervisor
Universal Store
06.2021 - 01.2024
- Answered product questions and assisted customers in selection and checkout.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Conducted inventory analysis to determine optimal stock levels.
- Attentive and conscientious standard of customer service during high-volume operations.
- Opening/Closing -
- A. Acceptance of returns/exchange/merchant transactions/staff purchases.
- B. Depositing of excess currency.
- C. Hourly/ Daily/ Weekly/ Yearly Budget Analysis.
- D. Coordinate roster/ refigure roster throughout day.
- E. SFS (online orders).
- F. Restocking Reports.
- G. Acceptance of Cnotes/Discreps.
- Managing team - hourly reads and meetings with staff establishing hourly budget/multi/AVG dollar/ reinforcing zoning & greeting tactics.
- Training of new staff taking on Supervisor Positions.
- Quarterly Stock Take provision.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Customer Service Assistant
Sumo Salad
01.2018 - 10.2018
- Maintain high standards of customer service during high-volume, fast-turnover operations
- Communicate clearly and efficiently with food production staff and management
- Handle currency and credit transaction accurately – manually and by process of POS computer system for
- Handle currency and credit transaction accurately – manually and by process of POS computer system for automated order taking automated order taking
- Assisted management with inventory control and stock ordering
- Resolve complaints promptly and professionally to maintain loyal clientele
- Cross-trained and coordinated scheduling with alternate staff members
- Preparation of various products in accordance to health and safety regulations
Education
Honours - Psychology
Latrobe University
Bundoora, VIC12-2026
Bachelor of Psychological Science - Neuroscience Minor
La Trobe University
Melbourne, VIC12-2025
Bachelor of Arts - University
Monash University
Clayton, VIC12-2022
High School Diploma - undefined
Our Lady of Mercy College
Heidelberg, VIC12.2020
Skills
- Critical Thinking
- Positive Reinforcement
- Scheduling and Time-Tracking
- Administrative Procedures
- Adaptable to Changing Demands
- Friendly, Positive Attitude
- Organizational Skills
- Problem Resolution
- Verbal Communication
- Decision-Making
- Active Listening
- New Employee Orientation & Training
- Delegation and Supervision
- Neurodivergent developmental trajectory informed
Certification
- First Aid / Asthma / Anaphylaxis / CPR Trained - 15 / 10 / 2025
Timeline
(Placement) Child Protection Case Investigations
DFFH
11.2024 - 12.2025
Education Support Staff
Watsonia Heights Primary School
01.2024 - Current
Retail Store Supervisor
Universal Store
06.2021 - 01.2024
Customer Service Assistant
Sumo Salad
01.2018 - 10.2018
High School Diploma - undefined
Our Lady of Mercy College
Honours - Psychology
Latrobe University
Bachelor of Psychological Science - Neuroscience Minor
La Trobe University
Bachelor of Arts - University
Monash University