Summary
Overview
Work History
Education
Skills
Timeline
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Ellah Alameddine

Bankstown,NSW

Summary

Motivated and experienced customer service professional with a strong record at Coles since 2020. Skilled in conflict resolution, team collaboration, and delivering exceptional customer experiences under pressure. Also experienced in fashion retail through work at Nour Al Houda Boutique, providing personalized styling support and developing product knowledge across modest fashion. Known for professionalism, reliability, and a passion for high-quality service.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Coles
Bankstown and Revesby, Australia
01.2020 - 11.2024
  • Delivered consistent, high-level customer service in a busy retail environment
  • Resolved issues efficiently while maintaining positive customer interactions
  • Processed transactions accurately and ensured smooth point-of-sale operations
  • Maintained store appearance and restocked merchandise as needed
  • Contributed to team performance and met sales and service targets

Sales Assistant – Fashion Retail

Nour Al Houda Boutique
Greenacre, Merrylands, Lakemba, Australia
02.2024 - 06.2024
  • Provided customer support across multiple store locations
  • Assisted shoppers with modest fashion choices and styling advice
  • Maintained visual merchandising and organised store displays
  • Processed cash transactions and provided one-on-one service
  • Gained firsthand experience in fashion retail and customer engagement
  • This was a short-term, casual position paid in cash

Education

Completed Coursework Towards Grade 12 -

Al Noori Muslim School

Skills

  • Customer Service
  • Loyalty Building
  • Conflict Resolution
  • Problem Solving
  • EFTPOS Operation
  • Cash Handling
  • Retail Sales
  • Visual Merchandising
  • Fashion Styling
  • Product Knowledge
  • Communication
  • Interpersonal Skills
  • Time Management
  • Prioritisation
  • Team Collaboration
  • Leadership
  • Professional Presentation
  • Adaptability
  • Initiative

Timeline

Sales Assistant – Fashion Retail

Nour Al Houda Boutique
02.2024 - 06.2024

Customer Service Representative

Coles
01.2020 - 11.2024

Completed Coursework Towards Grade 12 -

Al Noori Muslim School
Ellah Alameddine