Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ella Hilton

Brisbane

Summary

Highly capable individual dedicated to making specialty coffee and tea beverages and contributing to a safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Detail-oriented worker with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Zarraffa's Coffee
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Promoted additional items with beverages, increasing store sales.

Barista at Mia Bella’s Coffee

Mia Bella
06.2021 - 07.2023


  • Answered customer phone calls and appropriately addressed questions and complaints.
  • Perform opening and closing tasks including cash handling, tils and paperwork
  • Maintained clean and healthy environment by following proper safety and sanitation regulations.
  • Trained new baristas on company processes and product preparation.
  • Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
  • Replenished supplies to maintain adequate stock levels.
  • Operated cash registers and handled cash and card transactions.
  • Kept detailed records of sales transactions using POS systems for accurate accounting purposes.
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
  • Cleaned counters, machines, utensils, and seating areas daily.

Learn to Swim Teacher

Belgravia Leisure Centre
08.2022 - 06.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Implemented proper safety protocols and emergency response plans.
  • Mentored and trained new swim instructors on best practices.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.
  • Developed and implemented lesson plans based on individual student needs.

Education

High School Diploma -

Mueller College
Rothwell, QLD
11.2023

Skills

  • Cash Register Operation
  • Sales Expertise
  • Coffee Machinery
  • POS System Operations
  • Social Perceptiveness
  • Resolving Complaints
  • Team Player
  • Ability to Adapt

Certification

First Aid and CPR November 2023

RSA December 2023

Timeline

Barista

Zarraffa's Coffee
08.2023 - Current

Learn to Swim Teacher

Belgravia Leisure Centre
08.2022 - 06.2023

Barista at Mia Bella’s Coffee

Mia Bella
06.2021 - 07.2023

High School Diploma -

Mueller College

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Ella Hilton