Summary
Overview
Work History
Education
Skills
volunteering
Additional Information
Timeline
Generic

Ella Hinson

Melbourne/Somerville,VIC

Summary

Dedicated and hard working Staff Supervisor/ Manager focused on providing highest level of service to customers and creating pleasant work environment for staff and achieving company goals. Skilled in staff training and development, with strong problem soling and customer service skills. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

5
5
years of professional experience

Work History

Staff Supervisor and Manager

Fontalina
09.2019 - Current
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Eductaional Support Worker

Free Agency
02.2021 - 10.2023
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
  • Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Assisted lead teacher with daily lesson planning and execution, ensuring curriculum alignment across multiple subjects.
  • Contributed to a positive school culture by actively participating in staff meetings, committee work, and school-wide events aimed at promoting collaboration and community involvement among stakeholders.

Education

Diploma of Education - Teacher Education Preparation

Swinburne University of Technology
Melbourne, VIC
11.2020

Skills

  • Innovation Skills
  • Training and mentoring
  • Employee Motivation
  • Staff Management
  • Inventory Oversight
  • Multitasking and Organization
  • Relationship Building
  • Phone and Email Etiquette
  • Customer Service Management
  • Reliability
  • Adaptable
  • Professional Work Ethic

volunteering

MORNINGTON ANNUAL CHRISTMAS HAMPERS (2012- present)

ST VINCENT DE PAUL

- Collection of items from various businesses and schools

- Assisted with the purchase of appropriate goods for hampers for children

- Provided assistance with the packing of food and toy hampers over a 2 week period

- Assisted with the delivery of hampers


SECOND BITE (2014 - present)

- Welcoming community members and making them feel at ease.

- Assist community members in collecting produce.

- Assisting other volunteer team members with the set up, preparation and organisation of the

fruit and vegetables.


HUMANITARIAN PROJECTS INTERNATIONAL - Timor Leste (2016)

- Assisted in the building and conversion of 6 shipping containers into office’s and classrooms.

- Helped teach English to the local primary and high school students

SKILLS:

Additional Information

  • RSA certificate
  • Working with Children Check (volunteer and employment)
  • First Aid and CPR certification



REFERENCES:

John Wright (East Timor trip)

Mobile - 0412 104 541

Email - johnwrightmornington@outlook.com

Kay Crellin (Second bite)

Mobile - 0409 218 170

Email - kaycrellin55@gmail.com

Timeline

Eductaional Support Worker

Free Agency
02.2021 - 10.2023

Staff Supervisor and Manager

Fontalina
09.2019 - Current

Diploma of Education - Teacher Education Preparation

Swinburne University of Technology

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Ella Hinson