Ella Jane Van Rysingen

• Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
• Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
• Contributed to a positive workplace culture by fostering strong relationships with team members and consistently demonstrating a strong work ethic.
• Performed routine equipment maintenance, prolonging useful life and reducing repair costs.

Carried out various tests on grain to determine its grade. Inputted data into system. Interacted with customers

• Provide assistance with preparing and serving food
• Food preparation duties
• Completed daily tasks accurately and on-time to support shop needs.
• Remained calm and composed in tense situations involving angry or upset customers.
• Restock drinks and various items as needed
• Keeping track of quality control and use by dates
• Regularly clean equipment and workspace.
• Checked incoming orders and organized new stock.
• Greeted customers entering store and offered assistance with requirements.

• Accommodated high customer volume
• Assisted in training sports bar staff in both TAB & Keno
• Served beverages and food
• Built strong connections with loyal everyday customers
• Ensured a clean working environment to all customers as well as other employees
• Addressed customer complaints & offered reasonable solutions/help.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Answered customers' questions, recommended items, and recorded order information.

• Provided table service to guests in the restaurant
• Ensured all areas of restaurant were clean, tidy and sanitised for customers
• Undertook TAB & Keno training online
• Handled large amounts of money for the purpose of sports betting
• Listened and resolved customer complaints in a calm manner
• Cleared, cleaned and reset tables inside & outside of the restaurant
• Washed & polished dirty glasses
• Restocked fridges as needed.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights, and weekends.

• Applied communication and problem-solving skills to resolve customer complaints to promote long-term loyalty
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests
• Served drinks behind bar, collected empty glasses, polished cutlery & glasses.

• Remained calm and composed in tense situations involving angry or upset customers
• Maintained high levels of accuracy and efficiency while completing daily tasks
• Greeted customers entering store, offering assistance with all requirements
• Managed materials inside shop and at job locations.