Ella Van Rysingen
Jan Juc,Vic
Summary
Professional hospitality worker with strong background in front-of-house operations. Known for seamless team collaboration, ensuring high standards and achieving results. Adept at adapting to changing needs, providing exceptional customer service, and maintaining positive atmosphere. Skilled in communication, conflict resolution, and multitasking.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH/Barista
Surf Break Cafe
06.2025 - 08.2025
- Processed orders accurately by utilizing point-of-sale systems proficiently, minimizing errors and wait times for customers.
- Demonstrated expertise in preparing various espresso-based drinks, contributing to increased sales and profitability.
- Showcased excellent multitasking abilities by managing cash register transactions while simultaneously tending to beverage preparation duties.
- Collaborated with other team members to consistently deliver a high-quality coffeehouse experience for patrons.
Waitperson/Bartender
Marion Bay Tavern & Motel
10.2018 - 06.2025
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Increased repeat business by building rapport with regular patrons through exceptional service.
- Promoted a welcoming environment for all guests by engaging in friendly conversation while maintaining professionalism and respecting their privacy.
- Demonstrated thorough knowledge of menu offerings, enabling me to provide helpful recommendations based on individual preferences or dietary restrictions.
- Handled customer complaints professionally and efficiently, resolving issues to the best of my ability.
Cellar Hand
Pernod Ricard Winemakers
01.2025 - 03.2025
- Assisted with grape processing at harvest time, ensuring high-quality raw materials for wine production.
- Supported the winemaking team in achieving desired production schedules by assisting with equipment setup, breakdown, and thorough sanitation procedures.
- Contributed to a positive workplace culture by fostering strong relationships with team members and consistently demonstrating a strong work ethic.
- Ensured timely completion of winemaking tasks by effectively managing and prioritizing workloads during harvest season.
- Took samples every to compare quality with specifications.
Harvest Casual
Viterra
09.2024 - 12.2024
- Demonstrated flexibility in adapting to changing weather conditions and adjusting work schedules accordingly.
- Collaborated with fellow workers to ensure timely completion of seasonal harvests.
- Identified potential issues affecting crop growth or quality, communicating findings to supervisors.
- Maintained a clean and organized work environment to promote safety and efficiency during harvest operations.
Shop Assistant /Barista
Jetty Road Bakehouse
11.2023 - 05.2024
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sports Bar Staff
Lockleys Hotel
04.2023 - 10.2023
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Maintained a clean and organized bar area for an enjoyable customer experience.
Bartender/Wait Person
Grange Hotel
12.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Shop Assistant
Marion Bay General Store
10.2017 - 01.2019
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Skills
- Workplace safety
- Cleanliness and hygiene
- Cash handling accuracy
- Espresso machine operation
- Food safety compliance
- Problem-solving
- Friendly and outgoing
- Time management
- Multitasking and organization
- Exceptional customer service
- Team collaboration
- Team leadership
- Opening and closing duties
Certification
Cert II Hospitality
RSA certificate
Confined Space training
Milk & Espresso Course
RP badge
Timeline
FOH/Barista
Surf Break Cafe
06.2025 - 08.2025
Cellar Hand
Pernod Ricard Winemakers
01.2025 - 03.2025
Harvest Casual
Viterra
09.2024 - 12.2024
Shop Assistant /Barista
Jetty Road Bakehouse
11.2023 - 05.2024
Sports Bar Staff
Lockleys Hotel
04.2023 - 10.2023
Bartender/Wait Person
Grange Hotel
12.2022 - 04.2023
Waitperson/Bartender
Marion Bay Tavern & Motel
10.2018 - 06.2025
Shop Assistant
Marion Bay General Store
10.2017 - 01.2019
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