Ellana Dolman
Clyde,VIC
Summary
Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback.
Overview
27
27
years of professional experience
Work History
Hair Salon Manager
Hairhouse
Cheltenham, Vic
12.2015 - Current
- Provided excellent customer service to build clientele base and ensure repeat business.
- Scheduled employees and oversaw customer appointment calendar.
- Oversaw staff training, budget planning, and supply procurement.
- Prepared salon for daily operations by organizing supplies and setting up registers.
- Frequently assessed employee performance, gave constructive feedback and mentored the team.
- Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
- Completed routine maintenance and repair.
- Fostered teamwork by delivering support and guidance to co-workers.
Supermarket Employee
Coles Supermarket
Mentone, Vic
04.2010 - 11.2015
- Arranged promotional displays on shelves and end caps as per provided plan-o-grams.
- Operated cash registers, handling cash, credit, and debit transactions accurately.
- Assisted in unloading and stocking trucks with product deliveries.
- Updated pricing information and placed sale tags on designated items.
- Assisted managers in completing special projects as needed.
Educator
Be Gorgeous Hair Extensions
Melbourne, Vic
02.2010 - 09.2014
- Established collaborative relationships to create a supportive learning environment for Stylists.
- Maintained composure during interactions to foster growth and development.
- Enhanced instructional techniques through collaboration with fellow educators.
Hairdresser
Colin Lovering
Porirua, Wellington
01.1998 - 10.2009
- Oversaw daily salon operations and ensured workflow efficiency.
- Administered various hair procedures like colour treatments, cuts, and extensions.
- Provided expert consultation for piercing placement and tanning preferences.
Education
Mechanical Engineering
Metro Ford
Porirua, NZ01-2005
Security Guard
Asia Pacific
Wellington, NZ01-2001
Cert 3 in Hairdressing - Hairdressing
Hairdressing Academy
Rotorua, NZ01-1997
Skills
- Budgeting and finance
- Appointment scheduling
- Colour theory
- Hair styling techniques
- Multi-task management
- Training staff
- Client consultation
Accomplishments
- 2013 Caring Passionately recognition, Coles
- 2019 Matrix Collective team winner in Victoria, Hairhouse
- 2022 Spotlight Award, Community Recognition MBA Trading Academy
References
References available upon request.
Timeline
Hair Salon Manager
Hairhouse
12.2015 - Current
Supermarket Employee
Coles Supermarket
04.2010 - 11.2015
Educator
Be Gorgeous Hair Extensions
02.2010 - 09.2014
Hairdresser
Colin Lovering
01.1998 - 10.2009
Mechanical Engineering
Metro Ford
Security Guard
Asia Pacific
Cert 3 in Hairdressing - Hairdressing
Hairdressing Academy
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