Ellane Tangilapa
Whalan
Summary
I am a Knowledgeable team member with strong administrative background and hardworking nature. Meet challenging targets by staying on top of inbound and outbound calls and top notch with keeping my work emails clean, meaning I promptly reply to customers as soon as I received their emails. Adheres to company procedures and works consistently with safety, quality, and sanitation requirements. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. I made sure to stay on top of demands. Maintains organized, clean and safe work areas with diligent attention to important details. I am willing to take on any task to support team and help business succeed. Again, I am a very capable person experienced working in challenging environments and I am so excited about the opportunity to take the next career step
Overview
2024
2024
years of professional experience
Work History
Client Services Representative
Easy2C Limited
- Maintained effective client relationships, ensuring client satisfaction and loyalty
- Entering Orders using AX
- Assist our Business Development Managers in quoting their orders to clients
- Getting the clients artwork done on their promotional product
- Liaise direct with the customer regarding the approval of their orders draft
- Finalise Purchase order from suppliers before sending it to account for payment and invoicing
Customs Broker Support
DHL Express NZ
04.2023 - 10.2023
- Lawfully cleared merchandise through customs per client and government requirements
- Calculated daily exchange rates and taxes due for goods and commodities
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials
- Developed and maintained relationships with customs brokers, freight forwarders and customers
- Coordinated with shipping and transport companies on behalf of clients
- Prepared and processed import and export documentation according to customs regulations, laws or procedures
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes
Check-in Agent
SWISSPORT international
11.2022 - 03.2023
- Provided schedule, routing and fare information to assist customers with ticket purchases
- Used computerized ticketing systems to process ticket orders accurately and securely
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Warehouse Administrator
Fonterra Brands (NZ) Limited
10.2021 - 09.2022
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
Warehouse Storeperson
DHL Supply Chain NZ
11.2018 - 09.2021
- Putaway Finished Goods from UHT
- Pick Transfer Orders and Deliver them to their Storage Bins
- Print Dockets using SAP
- Create Container Loads
- Managed incoming shipments
- Kept inventory levels accurate with timely data entry and regular cycle counts
- Worked quickly but safely, using equipment properly to avoid errors and lost product
- Achieved organizational targets by consistently placing items in correct locations and resolving discrepancies
- Processed more than 500+ orders per week, coding and entering each with high accuracy
- Trained new employees in processes such as product and shipment assembly
- Leveraged forklift to pull warehouse items from shelves
- Cycle counting
- Multitasking
- Pallet wrapping
- Picking Orders using RF Guns
- Replenishments
- Put Away
- Reserve Picking
- Protected equipment longevity through daily inspections and preventive maintenance
- Do replenishment when needed
- Help out with the inwards team if they needed put away to be done
- Moving around pallets that needs to move using the ESR reach
- Used hand-held devices and computers to record and monitor
- Completed cycle counts and monthly inventory
- Kept warehouse up to safety and health regulations at all times
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers
- Checked packages and merchandise for damage and notified vendors
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Trained and developed warehouse staff on safety measures
- Operated equipment while observing standard safety procedures
Police Officer - Constable
Tonga Police
02.2015 - 06.2017
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Responded to emergency calls to provide assistance to citizens in need.
Education
Bachelor of Laws - Law
University of The South Pacific
TongaForm 5 & 6 Certificate - All Subjects - Major in History And Geography
Apifoou College
Tonga11-2013
Skills
- Strong empathy
- Client relationship building
- Call center experience
- Data entry proficiency
- Document processing
- Records maintenance
- Report preparation
- Customer support
- Outbound calling
- Client support
- Follow-up skills
- Order processing
- CRM software
- Teamwork and collaboration
Languages
Tonga
Native or Bilingual
English
Full Professional
Timeline
Customs Broker Support
DHL Express NZ
04.2023 - 10.2023
Check-in Agent
SWISSPORT international
11.2022 - 03.2023
Warehouse Administrator
Fonterra Brands (NZ) Limited
10.2021 - 09.2022
Warehouse Storeperson
DHL Supply Chain NZ
11.2018 - 09.2021
Police Officer - Constable
Tonga Police
02.2015 - 06.2017
Client Services Representative
Easy2C Limited
Bachelor of Laws - Law
University of The South Pacific
Form 5 & 6 Certificate - All Subjects - Major in History And Geography
Apifoou College
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