Ellanor Elliott
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Telstra
07.2023 - 01.2025
- I excelled in managing customer relations, surpassing sales targets, training in handling difficult customer experiences, improving business flow, collaborating with other businesses, running team meetings, and assuming a leadership position
- I successfully built and maintained strong customer relationships, achieved monthly sales goals, and implemented strategic improvements to drive business growth
- Additionally, I trained in resolving challenging customer situations, collaborated with other businesses to expand brand reach, and effectively led team meetings
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained personnel records and updated internal databases to support document management.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sales Consultant
Dragon Roofing
01.2022 - 12.2022
- As a salesperson, I have honed my skills in engaging with potential customers face-to-face and through cold calling
- I have developed a strategic approach to effectively communicate the value and benefits of the products or services I am selling
- By leveraging my persuasive abilities and building rapport with prospects, I consistently exceed the set KPIs, such as meeting sales targets, generating leads, and closing deals
- My dedication, resilience, and ability to adapt to different situations have enabled me to thrive in the challenging and competitive world of door-to-door sales
- Stayed knowledgeable on latest product innovations and technological advancements through continuous training.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Pharmacy Assistant
Bribie Island Pharmacy
01.2022 - 05.2022
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported operations with filing, copying and faxing.
- Updated computer system with current customer, payment and inventory information.
Education
High School Diploma -
Bribie Island
11-2021
Bachelor of Science - Psychology
UNISQ
12-2027
Skills
- Customer service
- Documentation and reporting
- Reporting and documentation
- Troubleshooting and diagnosis
- Client communication
- Account updating
- Complaint resolution
- CRM software
- Problem-solving
- Customer liaison
- Consultative sales
Career Goals
My goal is to excel in a customer service and administrative role by providing exceptional support, ensuring smooth operations, and enhancing customer satisfaction. I aim to leverage my communication and problem-solving skills to build positive relationships, streamline processes, and contribute to a team-oriented environment. With a strong focus on efficiency and customer care, I seek to grow within a company that values service excellence and professional development.
Timeline
Sales Consultant
Telstra
07.2023 - 01.2025
Sales Consultant
Dragon Roofing
01.2022 - 12.2022
Pharmacy Assistant
Bribie Island Pharmacy
01.2022 - 05.2022
High School Diploma -
Bribie Island
Bachelor of Science - Psychology
UNISQ
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