ELLANYA SPAGNOLO-SLATER
Northcote,VIC
Summary
Enthusiastic management professional with a proven track record in supervising staff and building high-performing teams. Skilled in achieving sales goals through diligent monitoring of employee performance and providing effective coaching on sales techniques. Demonstrated ability to solve complex issues and implement proactive operational changes.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Hunter & Barrel
01.2021 - 07.2024
- Through recognition of hard-work and strong work ethic, by higher management within the venue, I was able to attain the Floor Supervisor role in OCT-22.
- Evaluated work of up to 25 employees to improve performance.
- Handled day-to-day service, sometimes including over 300 covers.
- Managed opening and closing procedures, including cash handling.
- Resolved conflicts among staff members diplomatically; maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities and expectations, ensuring successful integration into the team.
- Developed training documents to contribute to team efficiency,
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Contributed to collaborative management meetings.
- Organised team meetings to gain feedback, provide updates and set policies.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
Cleaner
Fenix Property Solutions
01.2022 - 09.2022
- Independently cleaned and prepared properties that were in the process of leasing or renting.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Safeguarded clients' property and privacy by following strict security protocols during cleaning assignments in sensitive areas.
- Used power scrubbing and waxing machines to scrub and polish floors.
Waiter & Cashier
Fonzie's Diner
07.2019 - 01.2020
- Entrusted with venue keys to detail clean on closed trading days.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
Barista, Cashier, Kitchen Hand & Waiter
Just Cruise in Diner
01.2018 - 06.2019
- Fast-paced service environment managing tasks from taking orders, running food and beverages and splitting bills.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
First Aid Certificate -
CBD College
Melbourne, VIC08.2023
Infant First Aid Certificate -
Tiny Hearts Education
Melbourne, VIC02.2022
High School Diploma -
Norwood Secondary Collage
Ringwood, VIC01.2020
Skills
- Team Leadership & Supervision
- POS systems operations
- Workplace Safety
- Employee Training & performance evaluation
- Customer Satisfaction
- Task Delegation
- Policy Enforcement
- Sound Judgment
- Decision-Making
- Customer Service
References
- Benjamin Hermesdorf, Assistant Restaurant Manager, Hunter & Barrel, 0467 572 913
- Jean Massey, Floor Supervisor, Hunter & Barrel, 0447 774 273
Timeline
Cleaner
Fenix Property Solutions
01.2022 - 09.2022
Floor Supervisor
Hunter & Barrel
01.2021 - 07.2024
Waiter & Cashier
Fonzie's Diner
07.2019 - 01.2020
Barista, Cashier, Kitchen Hand & Waiter
Just Cruise in Diner
01.2018 - 06.2019
First Aid Certificate -
CBD College
Infant First Aid Certificate -
Tiny Hearts Education
High School Diploma -
Norwood Secondary Collage
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