Ella Rose Adams
Sydney,NSW
Summary
Dynamic professional with a proven track record in customer service and event planning, notably at ANZ Bank. Excelled in multitasking and guest complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in leveraging administrative support and email correspondence to streamline operations. Achieved significant improvements in workspace and event management, embodying a commitment to excellence and teamwork.
Overview
6
6
years of professional experience
Work History
Workplace Host
ANZ Bank
11.2024 - Current
- Acted as the primary contact for Client Facing workspaces and internal events, acting as the “face” of our client, ANZ Group Property.
- Responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal. Being an ambassador for brand principles, culture and values, embracing an ethos of outstanding service.
- The role ensures the workplace and event spaces functions optimally, providing a comfortable and productive environment where events and initiatives are managed and delivered seamlessly.
- Support the Workplace Partners in planning and delivery of minor workspace churn and relocations, space change initiatives, change and communication support, ancillary services and events in line with the commercial agreement and event schedule.
- Ensure all relevant process documents, procedures and listings are accurate and up to date.
- Support and nurture the online community, delivering experiences that are network-based, accessible
and inclusive. Ensure all relevant mailboxes are monitored and managed.
Wiatress
Coastal Brasserie
04.2024 - 11.2024
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Creating bookings depending on customer needs and requirements/ requests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Handled customer complaints professionally and efficiently.
- Reconciling banking, cash handling/ and of day accounts and cash up.
Receptionist
Arkell's Brewery
08.2022 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email and telephone.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cafe Supervisor
The Tea Chest
06.2019 - 08.2022
- Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
- Utilized social media platforms effectively to promote events, special offers, or highlight new menu items driving more business to the cafe.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
Education
A-Levels
Farmor's Academy
Fairford, Gloucestershire 05-2022
Skills
- Multitasking proficiency
- Customer service
- Task prioritization
- Event planning
- Reservations management
- Group reservations management
- Phone etiquette
- Guest complaint resolution
- Administrative support
- Email correspondence
Timeline
Workplace Host
ANZ Bank
11.2024 - Current
Wiatress
Coastal Brasserie
04.2024 - 11.2024
Receptionist
Arkell's Brewery
08.2022 - 11.2023
Cafe Supervisor
The Tea Chest
06.2019 - 08.2022
A-Levels
Farmor's Academy
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