Elle Amira
Melbourne,VIC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Luxor
01.2020 - 01.2023
- Year
- Successfully served customers in a high-paced environment, taking orders, delivering food, and offering excellent customer service
- Maintained a clean and organized dining area by setting up and breaking down tables and chairs
- Collaborated seamlessly with team members to foster a positive and efficient work environment
- Apartments
- Administration, 6 Months
- Assisted in leasing and tenant relations, coordinating move-ins and move-outs, processing rent payments, and addressing resident inquiries
- Maintained accurate records of leasing and maintenance activities
- Provided comprehensive administrative support to the property manager.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Floor Staff
Gilson Italian Restaurant
- Months
- Ensured exceptional customer service by taking orders, delivering food, and guaranteeing customer satisfaction
- Maintained a clean and organized dining area by setting up and breaking down tables and chairs
- Collaborated effectively with team members to promote a positive and efficient work environment.
Customer Service Representative
COVID Hotline Call Centre
11.2021 - 01.2022
- Assisted customers with COVID-19 related inquiries, providing information on testing, vaccination, and quarantine guidelines
- Maintained accurate records of customer interactions and inquiries
- Collaborated with team members to ensure smooth call centre operations
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Babysitting
Babysitting Jobs
01.2020 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped children learn how to complete small chores appropriate for age level.
- Assisted older kids with homework, school projects and chores.
Clubhouse Server
Hospitality Industry
04.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Flu Vaccine Facilitator
Health Watch Medical Clinic
04.2023 - 05.2023
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Floor Staff Member
Le Petit Lapin
01.2019 - 05.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Catering Staff Member
To Catch A Chef
01.2020 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Cleared dishes and glassware quickly following each course.
- Delivered catered food and supplies to facility for on-time set-up.
- Arranged furniture and added decorations to assist in setting up for catering events.
Event Staff
Omnia Bistro And Bar
08.2023 - Current
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Directed and supervised event staff volunteers to maintain seamless event operations.
Education
Bachelor Of Psychology (Honours) - Field of Psychology
Deakin Univeristy
Burwood, VIC10.2026
High School Diploma -
Bialik College
Hawthorn, VIC12.2021
Skills
- Excellent verbal and written communication skills, with a knack for expressing ideas clearly and engagingly
- Strong attention to detail, ensuring no fashion accessory or style suggestion goes unnoticed
- Proficient multitasking abilities, effortlessly juggling fashion consultations, customer inquiries, and administrative tasks
- Tech-savvy, with proficiency in Microsoft Office Suite and various fashion-related computer applications, enhancing productivity and organization
- Ability to thrive in a fast-paced fashion environment, staying up-to-date with the latest trends and ensuring customers are always on-trend
- Passionate about delivering exceptional customer service, going above and beyond to create a personalized and memorable shopping experience
- Keen eye for fashion and styling, effortlessly putting together stylish outfits and offering expert advice on colors, cuts, and accessories
- Strong people skills, making genuine connections with customers and understanding their unique preferences and needs
- Creative problem-solving, finding fashionable solutions to meet individual customer demands and special requests
- Adaptable and open-minded, embracing diversity and celebrating each customer's individuality, ensuring an inclusive and welcoming environment
- Positive attitude and an infectious enthusiasm for fashion, inspiring others to explore new styles and feel confident in their choices
- Effective teamwork and collaboration, fostering a harmonious and supportive atmosphere among fellow fashion enthusiasts and colleagues
- Proactive approach to learning and staying informed about industry trends and new fashion collections, consistently improving expertise
- Empathy and patience, providing a warm and understanding presence for customers seeking a confidence boost through their fashion choices
Running
I run/walk 10kilometres every day.
very passionate about excersise for mental and physical wellbeing
Singing
I have competed in competitions within high-school and out of school for singing my whole life.
I have been singing since i was 3 years old.
I am interested in female RNB, pop artists and indie hits.
However, the only performing I do now is to myself in the shower :)
Friend and family time
I am very social and flourish with people around me.
I am warm and embracing to all people and do not stand for discrimination.
i value my time with my family and friends - including my chocolate spoodle !
Timeline
Event Staff
Omnia Bistro And Bar
08.2023 - Current
Flu Vaccine Facilitator
Health Watch Medical Clinic
04.2023 - 05.2023
Clubhouse Server
Hospitality Industry
04.2022 - 04.2023
Customer Service Representative
COVID Hotline Call Centre
11.2021 - 01.2022
Administrative Assistant
Luxor
01.2020 - 01.2023
Babysitting
Babysitting Jobs
01.2020 - Current
Catering Staff Member
To Catch A Chef
01.2020 - Current
Floor Staff Member
Le Petit Lapin
01.2019 - 05.2019
Floor Staff
Gilson Italian Restaurant
Bachelor Of Psychology (Honours) - Field of Psychology
Deakin Univeristy
High School Diploma -
Bialik College
Similar Profiles
Andrew YanuzisAndrew Yanuzis
Bell Man at LuxorBell Man at Luxor
Saif HweidiSaif Hweidi
Business Owner at LuxorBusiness Owner at Luxor
Kavon MartinezKavon Martinez
Assembly Line Worker at LuxorAssembly Line Worker at Luxor