Summary
Overview
Work History
Education
Skills
Timeline
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Elle Brown

Elle Brown

Community Manager
Beaconsfield,VIC

Summary

Dynamic Community Manager with a proven track record at Lincoln Place Communities, excelling in community engagement and conflict resolution. Enhanced tenant satisfaction through effective communication and streamlined operations, while training staff in digital tools. Skilled in financial budgeting, I successfully organized events that fostered belonging and increased occupancy.

Overview

10
10
years of professional experience

Work History

Community Manager

Lincoln Place Communities
01.2023 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.

Caravan Park Manager

Belgravia Leisure
06.2020 - 12.2022
  • Streamlined reservation processes for increased efficiency and customer satisfaction.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Maintained detailed records on guest stays, financial transactions, and inventory levels for accurate reporting purposes.
  • Exceeded expectations for park with strong focus on progression.
  • Optimized park layout to maximize available space and accommodate a variety of vehicle sizes.
  • Complied with mandated policies and programs.
  • Conducted regular competitor analysis to identify areas for improvement in pricing, facilities, or services offered within the caravan park industry.
  • Developed and managed capital construction and site rehabilitation and developed priorities for project funding.
  • Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
  • Successfully navigated challenges posed COVID-19 pandemic implementing strict hygiene measures adapting park operations accordance evolving guidelines.
  • Enforced compliance with community regulations and guidelines.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Assistant Caravan Park Manager

J and N Management
11.2015 - 06.2022
  • Organized events and activities for guests, fostering a sense of community within the caravan park.
  • Worked with staff to prepare park venues to meet requirements for various competitions.
  • Collaborated with local tourism boards to promote the caravan park at regional travel shows and online platforms.
  • Developed strong relationships with local businesses to promote the caravan park and attract more visitors.
  • Ensured compliance with all relevant regulations pertaining to health, safety, fire prevention, food hygiene standards within the park premises.
  • Fostered positive work environment amongst employees through open communication conflict resolution leading low staff turnover rate.
  • Managed a team of staff, providing training, support, and performance evaluations to ensure high-quality service delivery.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Kept properties in compliance with local, state, and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
  • Successfully navigated challenges posed COVID-19 pandemic implementing strict hygiene measures adapting park operations accordance evolving guidelines.
  • Enforced compliance with community regulations and guidelines.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

Certificate III - Massage Therapy

TAFE Queensland
Sunshine Coast, QLD
11-2004

Skills

  • Community engagement
  • Daily operations management
  • Property inspections
  • Resident relations
  • Staff training
  • Employee performance management
  • Financial budgeting and reporting
  • Property tours and inspections
  • Conflict handling
  • Customer relationship management
  • Customer service
  • Maintenance management

Timeline

Community Manager

Lincoln Place Communities
01.2023 - Current

Caravan Park Manager

Belgravia Leisure
06.2020 - 12.2022

Assistant Caravan Park Manager

J and N Management
11.2015 - 06.2022

Certificate III - Massage Therapy

TAFE Queensland

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Elle BrownCommunity Manager