Elle Caroillon De Villecourt
Sydney Olympic Park,NSW
Summary
Hardworking and dedicated student committed to learning and performing any task at hand. Great multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Highly motivated and reliable team player with a resourceful approach.
Overview
6
6
years of professional experience
Work History
Owner & CEO
Self-Employed
08.2021 - Current
- Maintained high levels of customer satisfaction by implementing efficient business operations and providing exceptional customer service.
- Built and maintained rapport with customers, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed day-to-day business operations.
- Monitored and adjusted inventory levels according to demand.
Casual Sales Assistant
Glassons
05.2021 - 08.2021
- Increased customer satisfaction by providing excellent service and expert product recommendations.
- Maintained a clean and organized store, ensuring a welcoming environment for shoppers.
- Boosted sales through effective upselling techniques and deep knowledge of product features.
- Assisted in inventory management, keeping shelves stocked and visually appealing to customers.
- Collaborated with colleagues to ensure smooth operations during busy periods, minimizing delays for customers.
- Built rapport with customers through engaging conversations about their interests and preferences.
- Supported loss prevention efforts by diligently monitoring the sales floor for potential theft or suspicious activity.
- Enhanced overall shopping experience by offering assistance in locating items or suggesting complementary products.
Customer Service Assistant
Chemtools
04.2018 - 07.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
- Responded to customer calls and emails to answer questions about products and services.
Waitress
The Coffee Club
09.2017 - 12.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Medical Science - Anatomy And Physiology
Macquarie University
Sydney, NSW11.2024
Higher School Certificate -
St. Paul's Grammar School
Cranebrook, NSW12.2020
Skills
- Interpersonal Skills
- Computer Literacy
- Customer Service
- Time Management
- Critical Thinking
- Multitasking Abilities
- Organization Skills
- Written Communication
Timeline
Owner & CEO
Self-Employed
08.2021 - Current
Casual Sales Assistant
Glassons
05.2021 - 08.2021
Customer Service Assistant
Chemtools
04.2018 - 07.2020
Waitress
The Coffee Club
09.2017 - 12.2017
Bachelor of Medical Science - Anatomy And Physiology
Macquarie University
Higher School Certificate -
St. Paul's Grammar School
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