Elle Dumont-Wardle
Bathurst,Australia
Summary
Customer-focused and adaptable professional with diverse experience in hospitality, guest services, and disability support, seeking to transition into a Cabin Crew role. With a background in delivering exceptional customer service at Hamilton Island Enterprises, I have honed my ability to engage with guests, manage bookings, and resolve issues promptly, ensuring a seamless experience. My experience as a Disability Support Worker has further developed my patience, communication skills, and ability to manage diverse needs with empathy and care. Adept at multitasking in fast-paced environments, I am skilled in delivering both individual attention and efficient service while maintaining high standards of safety and comfort. I am committed to upholding the highest level of professionalism, and am excited to leverage my strong interpersonal and organizational skills to enhance the passenger experience in the air.
Overview
5
5
years of professional experience
Work History
Guest services
Hamilton Island Enterprises
09.2023 - 10.2024
- Answer questions and inquiries regarding hotel check-ins.
- Guide customers on tour options, tailoring recommendations to their interests and needs.
- Book and modify tours across multiple companies to enhance guest experiences.
- Coordinate with concessionaires to manage bookings efficiently.
- Provide guests with island navigation, and general knowledge.
- Efficiently coordinate and amend tour bookings for various companies, enhancing guest satisfaction, and operational efficiency.
Disability support worker
Vivability
09.2022 - 03.2023
- Supported children and adults with disabilities, ensuring their well-being and safety
- Handled challenging behaviors with patience and effective strategies
- Administered medications accurately and documented care in shift logs
- Maintained cleanliness and hygiene standards in living environments
- Provided reliable transportation, enhancing clients' access to community resources
- Empowered individuals with disabilities through personalized care, enhancing their independence and quality of life in daily activities
Food and Beverage Attendant
Pool Terrace restaurant Hamilton Island
03.2022 - 09.2022
- Served as a section waiter and bartender, delivering fine dining experiences for lunch and dinner
- Managed fast-paced buffet breakfast service, ensuring efficiency and customer satisfaction
- Crafted and served cocktails in the bar/lounge, maintaining high standards of beverage quality
- Enhanced customer dining experiences through attentive service and detailed knowledge of menu offerings
- Contributed to a team environment, supporting colleagues and maintaining seamless service operations
- Streamlined workflow between kitchen and dining areas, enhancing service efficiency and guest satisfaction
Employee
Annie’s Ice-cream Parlour
05.2019 - 01.2022
- Provided exceptional customer service, enhancing guest satisfaction and loyalty
- Handled food preparation and presentation, ensuring high standards of quality and hygiene
- Managed cash transactions accurately, contributing to efficient daily operations
Employee
Tarana Pub
03.2021 - 08.2021
- Served alcohol and food, ensuring timely and accurate order fulfillment, enhancing customer satisfaction
- Seated guests promptly, maintaining an organized and welcoming environment
- Presented bills efficiently, facilitating smooth transactions and positive guest experiences
- Developed strong customer service skills, contributing to repeat business and customer loyalty
Education
High School Graduate -
Mackillop College Bathurst
Bathurst01.2021
Certificate II in Animal Studies -
TAFE
Coaching Certificate -
Coaching Course
First Aid Certificate -
First Aid
Support Work Program -
More Jobs More Care
Responsible Service of Alcohol and Responsible Conduct of Gambling -
RSA and RCG
Skills
- Effective Communication
- Strong Organizational Skills
- Effective Time Management
- Customer Service skills
- Culinary Operations
- Customer Service in Bartending
- Travel Coordination
- Support for Individuals with Disabilities
- Tourism Management
- Collaborative Teamwork
- Responsive to Change
- Analytical Problem Solving
- Precision in Work
- VIP services
References
- Shikaila Cronin, Pool Terrace restaurant supervisor, scronin@hamiltonisland.com.au, 0492 121 141
- Martyn Lillford, Pool Terrace Restaurant head trainer, mlillford@hamiltonisland.com.au, 0497228890
Timeline
Guest services
Hamilton Island Enterprises
09.2023 - 10.2024
Disability support worker
Vivability
09.2022 - 03.2023
Food and Beverage Attendant
Pool Terrace restaurant Hamilton Island
03.2022 - 09.2022
Employee
Tarana Pub
03.2021 - 08.2021
Employee
Annie’s Ice-cream Parlour
05.2019 - 01.2022
High School Graduate -
Mackillop College Bathurst
Certificate II in Animal Studies -
TAFE
Coaching Certificate -
Coaching Course
First Aid Certificate -
First Aid
Support Work Program -
More Jobs More Care
Responsible Service of Alcohol and Responsible Conduct of Gambling -
RSA and RCG
Similar Profiles
Cuba SamatehCuba Samateh
Food and Beverage Attendant at Hamilton Island EnterprisesFood and Beverage Attendant at Hamilton Island Enterprises
Jak SpinksJak Spinks
Food and Beverage Attendant at Hamilton Island EnterprisesFood and Beverage Attendant at Hamilton Island Enterprises
Shannon WollandShannon Wolland
Water Treatment Plant Operator at Hamilton Island EnterprisesWater Treatment Plant Operator at Hamilton Island Enterprises
Monish ChandMonish Chand
Demi Chef at Hamilton Island Enterprises LtdDemi Chef at Hamilton Island Enterprises Ltd
Shane RyanShane Ryan
New & Used Vehicle Sales Consultant at PWAR - Peter Warren Automotive RegionalNew & Used Vehicle Sales Consultant at PWAR - Peter Warren Automotive Regional