Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elle Johnson

Orange,NSW

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

2
2
years of professional experience

Work History

Retail Sales Consultant

Lovisa
06.2023 - Current
  • Used all the proper procedures to open and close the entire store alone.
  • cleaning and store maintenance.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Worked with loss prevention in monitoring shopper behaviour.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Cafe Worker

The Coffee Club
01.2022 - 01.2023
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

No Degree -

James Sheahan Catholic High School
Orange, NSW
12.2022

Skills

  • Reading Comprehension
  • Answering Customer Questions
  • Sales Contracts
  • Self-Checkout Assistance
  • Investment Product Sales
  • Punctual
  • Work ethic
  • Communication skills

Timeline

Retail Sales Consultant

Lovisa
06.2023 - Current

Cafe Worker

The Coffee Club
01.2022 - 01.2023

No Degree -

James Sheahan Catholic High School

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Elle Johnson