Elle Kamana
Springvale South,VIC
Summary
Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I believe I have the right skills and attitude to suit this position. I would appreciate a chance to discuss my resume and skills further.
Overview
10
10
years of professional experience
Work History
Bar & Gaming Supervisor
Clayton RSL Sub-Branch Inc.
11.2015 - Current
- Supervisor duties.
- Trained new employees.
- Process and handle all membership queries.
- Delegate and supervise bar, gaming and bistro employees.
- Prepare rosters. (In managers absence)
- Complete daily procedures set out when opening and closing the venue.
- Complete all duties directed by manager and committee.
- Organise all compliance training for employees, such as TAB, Keno, RSA, RSG, AML/ CTF and Yourplay.
- Organise and handle all function queries.
- Provide food and beverage service to patrons.
- Stock ordering.
- Enter stock invoices into Jensens.
- Handle patron queries and complaints.
- Provide further services for gaming patrons when requested.
- Oversee monthly gaming rec alongside manager.
- Reception duties.
Waitress
Clayton RSL (Sovereign Bistro)
06.2015 - 11.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Serve and clear meals.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest complaints.
- Bussed tables during busy periods to assist staff.
- Trained staff members on use of POS system.
Waitress
Noble Park RSL (Bistro)
08.2014 - 06.2015
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Serve and clear meals.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest complaints.
- Bussed tables during busy periods to assist staff.
- Trained staff members on use of POS system.
Barista
Michels Patisserie
04.2013 - 03.2016
- Set up coffee machine.
- Completed all opening and closing procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed busy shifts alone.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
Education
SET Solutions
Keysborough, VIC2016
SET Soultions
Keysborough, VIC2015
Keysborough College - Banksia Campus
Springvale South, VIC2014
Skills
- Strong communication skills
- Good people skills
- Demonstrated ability to learn new tasks quickly
- Proven to be dependable and have positive/ proactive attitude
- Knowledge and practical use of computers
- Able to work well in teams
- Ability to work effectively under pressure
- Ability to work in fast paced environment
- OH&S Awareness
- Gaming Area Supervision
- Commitment to meet and exceed targets
- Attention to detail
Timeline
Bar & Gaming Supervisor
Clayton RSL Sub-Branch Inc.
11.2015 - Current
Waitress
Clayton RSL (Sovereign Bistro)
06.2015 - 11.2015
Waitress
Noble Park RSL (Bistro)
08.2014 - 06.2015
Barista
Michels Patisserie
04.2013 - 03.2016
SET Solutions
SET Soultions
Keysborough College - Banksia Campus
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