Elle Norman
Fairview Park,SA
Summary
Upbeat, customer-focused Sales Consultant with 10+ years of customer experience, six of those within sales. Flexible and approachable, with strong organisational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Looking to follow a new career path, bringing my past knowledge along the way.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SALES COORDINATOR
ALSPEC
Beverley, SA
06.2023 - Current
- Responded to customer questions regarding pricing, availability and product details.
- Answered store and merchandise questions and led customers to wanted items.
- Prepared price quotes, input customer orders and provided potential delivery timeframes.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Expanded skills in Excel by providing weekly OOR to customer's & converting orders from excel into our system.
- Adhered to company initiatives and achieved established goals.
- Landed four of our largest customer accounts by showing determination & efficiency in my work.
SALES CONSULTANT
U-INSTALL, IT KITCHENS
Modbury, SA
01.2019 - 03.2023
- In my current job role I have gained technical knowledge of kitchen design and trends
- I am able to provide assistance and advice to clients relating to kitchen/cabinetry designs and selections.
- Increased revenue by skillfully upselling and closing customer sales, by providing the client with what they are exactly looking for.
- Within my job role I complete a range of tasks such as; trouble shooting, handling disgruntled customers, helping new staff members settle in within the showroom and overall day to day consultant tasks. I also meet all required KPI's that have been set.
- I enjoy taking on a more senior role by ensuring that the showroom is organised and up to date. I also help other consultants by providing them with information and answers to their questions.
- I maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
ROUNDS CLERK/Receptionist
CAMATTA LEMPENS PTY LTD
Adelaide, SA
03.2018 - 07.2018
- Within this job role, I had to deal with a variety of clients on a daily and learnt to work in a whole new environment from what I had previously worked.
- I pulled and organised requested documentation, such as; client case files and client wills. I also addressed information updates by making changes to the records within the company database (PC Law).
- I was in charge of going to three different courts on a daily to pick up/drop off important documentation that I was trusted with. I also had to attend and take care of settlements.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
RETAIL BAKERY ASSISTANT MANAGER
FARMHOUSE BAKERY
Holden Hill, SA
03.2014 - 03.2018
- I worked on my own and as part of a small team, being in charge of four casual staff that worked under me. I was in charge of shift organisation, to keep bakery shifts well staffed for peak times and holidays. I also had to administrate payroll for staff, as well as serving customers.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
- Trained front-of-house staff on bakery policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
YEAR 12 COMPLETION -
BANKSIA PARK INTERNATIONAL HIGH SCHOOL
BANKSIA PARK11.2017
Skills
- Industry trends
- Customer relationship management
- Retail skills
- Consultative sales
- Post-sales support
- Sales closing
- Product and service knowledge
- Personnel training
- Negotiation Tactics
- KPI Meets
References
Rachel Barnes | Sales Manager at U-Install-It Kitchens
Mobile: 0499 914 277
Paul Mencel | Owner of Farmhouse Bakery | Phone: 08 8264 3579
Certification
Cert III in Customer Engagement and Business
Timeline
SALES COORDINATOR
ALSPEC
06.2023 - Current
SALES CONSULTANT
U-INSTALL, IT KITCHENS
01.2019 - 03.2023
ROUNDS CLERK/Receptionist
CAMATTA LEMPENS PTY LTD
03.2018 - 07.2018
RETAIL BAKERY ASSISTANT MANAGER
FARMHOUSE BAKERY
03.2014 - 03.2018
YEAR 12 COMPLETION -
BANKSIA PARK INTERNATIONAL HIGH SCHOOL
Similar Profiles
Kishan Sivaram AKishan Sivaram A
Key Account Manager at AlspecKey Account Manager at Alspec
Kerry ZhangKerry Zhang
Sales Coordinator at AlspecSales Coordinator at Alspec
Callum SmithCallum Smith
Storeperson at AlspecStoreperson at Alspec