Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Elle Tran

Summary

Community-oriented, comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.

To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Energy Specialist

Origin Energy
07.2023 - Current
  • Assisted customers with enquiries related to their accounts, specialising in billing and metering issues.
  • Resolved disputes and complaints promptly, ensuring customer satisfaction and maintaining a high level of service quality.
  • Provided exceptional customer service through inbound calls and emails, demonstrating a deep understanding of energy-related concerns.
  • Collaborated with internal teams and external team such as distributors and meter providers to address and resolve complex issues, contributing to improved overall customer experience.

General Duties Officer

Victoria Police
02.2020 - 07.2023
  • Face of Victoria Police on cover of TAC campaign add in 2022
  • Attend to emergency calls, liaising with members of public, other emergency services and organisations to obtain the most desirable resolution for all parties involved
  • Plan and structure initial action on scene, whilst the situation is very fluid, in order to obtain necessary information and evidence for successful prosecutions
  • Take on and able to prioritise multiple investigative files, with tight deadlines
  • Ability to manage multiple situations concurrently, work under high pressure and high stress situations on short notice
  • Ability to work independently as well as within diverse teams within the organisation, working and liaising with other emergency services such as Ambulance Victoria and Fire Rescue Victoria, and other government bodies as well as private corporations.

Pharmacy Assistant

Priceline Pharmacy
01.2018 - 01.2020
  • Assisting the pharmacist with customer prescriptions and medical concerns
  • Attending to customer enquires and complaints
  • Advising customers on the correct application and storage of medications
  • Building and maintaining rapport with customers
  • Work in diverse team environments to promote products and getting catalogue ready before the sales
  • Assisting ongoing management of stock such as product inventories and replenishing stock.

Role-Player

Victoria Police Academy
01.2018 - 01.2020
  • Role-played as a witness, offender and victim for various assessments that were undertaken by the recruits such as robbery and burglary offences, assault offences and public order offences
  • Easily adapted to the various roles for each scenario to help with the assessments
  • Obtained and developed a better understanding of police roles and what appropriate actions were needed for each of the cases.

Pharmacy Assistant

Chemist Warehouse
01.2016 - 01.2018
  • Duties are the same as Priceline Pharmacy with the addition of working in diverse teams to complete compliances before due dates
  • Assisting and training new staff with store systems, customer enquires and overall on how to maintain the store for each aisle.

Education

Diploma of Policing -

Victoria Police
12.2022

Bachelor of Criminology and Justice -

Australian College of Applied Psychology
12.2020

Bachelor of Science -

Monash University
12.2015

Skills

  • Adaptable and flexible
  • Attention to detail
  • Conflict resolution
  • Effective decision-making
  • Emergency Response Coordination
  • Investigation Management
  • Emergency Response
  • Community Relations
  • Emergency and Non-Emergency Response
  • Emotional intelligence

Volunteer Experience

Victoria Police Academy, Role-Player, 2018-01-01, 2020-12-31, Role-played as a witness, offender and victim for various assessments that were undertaken by the recruits such as robbery and burglary offences, assault offences and public order offences., Easily adapted to the various roles for each scenarios to help with the assessments, Obtained and developed a better understanding of police roles and what appropriate actions were needed for each of the cases

Timeline

Energy Specialist

Origin Energy
07.2023 - Current

General Duties Officer

Victoria Police
02.2020 - 07.2023

Pharmacy Assistant

Priceline Pharmacy
01.2018 - 01.2020

Role-Player

Victoria Police Academy
01.2018 - 01.2020

Pharmacy Assistant

Chemist Warehouse
01.2016 - 01.2018

Diploma of Policing -

Victoria Police

Bachelor of Criminology and Justice -

Australian College of Applied Psychology

Bachelor of Science -

Monash University

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Elle Tran