Summary
Overview
Work History
Education
Skills
Timeline
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Elle Waters

Holt,Australia

Summary

Client-focused with a number of years of experience providing advice to individuals seeking job and career transitions. Thoughtful counselor supporting clients in processing personal career concerns. Motivational advisor encouraging job seekers to fulfill greatest potential.

Overview

3
3
years of professional experience

Work History

Transition Coach

Defence
Holt, ACT
02.2023 - Current
  • Provided individual and group coaching sessions to help clients transition into new roles or environments.
  • Assisted clients in developing strategies for managing stress associated with job transitions.
  • Facilitated workshops on career development, interviewing skills, resume writing, and job search techniques.
  • Conducted assessments of client's interests, values, and aptitudes related to their career goals.
  • Advised clients on the selection of educational programs that best fit their interests and abilities.
  • Developed action plans for individuals to achieve their desired career objectives.
  • Monitored progress of clients towards established goals and provided feedback as needed.
  • Collaborated with employers to create employment opportunities for transitioning clients.
  • Created resources such as handouts, worksheets, and videos to assist with the transition process.
  • Maintained detailed records of client progress for reporting purposes.
  • Organized networking events to connect transitioning clients with potential employers.
  • Identified community resources available to assist transitioning clients in finding employment.
  • Researched current labor market trends in order to provide accurate information about job prospects.
  • Provided guidance on how to effectively utilize social media platforms during a job search.
  • Counseled clients on how to negotiate salary offers from prospective employers.
  • Assessed client's financial needs while transitioning between jobs.
  • Offered emotional support throughout the transition process by providing encouragement and motivation.
  • Evaluated resumes and cover letters submitted by transitioning clients for accuracy and completeness.
  • Recruited volunteers from local businesses willing to provide mentorship opportunities for transitioning clients.
  • Encouraged members of the community to become involved in supporting those who are transitioning careers.
  • Organized seminars aimed at educating members of the community about successful job transitions.
  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Engaged individuals receiving support through coaching, feedback and skills development exercises.
  • Implemented strategies to foster client's abilities, increasing independence across settings.
  • Assisted participants in achieving highest level of independent functioning while receiving services.
  • Traveled to work locations to provide hands-on training, direct supervision and support to participants.
  • Supported participants to assist in achieving vocational and non-vocational goals.
  • Reviewed intake, service plan and supported documentation to assist participants.
  • Gathered work behaviors and productivity data to fulfill reporting requirements.
  • Delivered training using multiple methods to reach diverse learning styles.
  • Mentored program participants by answering questions and directing throughout work shift.
  • Stayed informed of current wage trends and job coaching techniques to optimize job placement opportunities.
  • Worked with individuals to complete application documents for relevant vocations.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Gave consultations to employed clients wishing to change jobs.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.
  • Integrated current job search knowledge and technologies into training and manuals.
  • Updated and improved core guidelines, procedures and tracking programs.
  • Screened referrals to identify program and service options.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Directed and participated in recruitment and enrollment activities.
  • Observed students during classroom activities to evaluate students' performance, behavior and social development.
  • Referred students to degree programs based on interests, aptitudes or educational assessments.
  • Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
  • Provided crisis intervention to students dealing with difficult situations at school.
  • Maintained accurate and complete student records required by laws, district policies and administrative regulations.
  • Established and supervised peer-counseling and peer-tutoring programs.
  • Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
  • Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
  • Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
  • Instructed individuals in job search and application strategies, resume writing and interview skills.
  • Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
  • Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
  • Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
  • Established contacts with employers to create internship and employment opportunities for students.

Office Manager

Empowered electrical
Holt, ACT
07.2021 - Current
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Conducted research projects related to new product development or marketing initiatives.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Interpreted and communicated work procedures and company policies to staff.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Produced thorough, accurate and timely reports of project activities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Aged Care Worker

Irt
Holt, ACT
09.2021 - 04.2022
  • Provided companionship and emotional support to elderly clients.
  • Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
  • Organised and monitored medication schedules for elderly clients.
  • Coordinated transportation services for medical appointments.
  • Conducted home visits to assess the needs of elderly clients.
  • Maintained records of client care plans and progress notes.
  • Assisted in developing individualised care plans for elderly clients.
  • Prepared meals according to prescribed diets and nutrition plans.
  • Reported any changes in health or behaviour to nursing staff members promptly.
  • Responded quickly to emergency situations involving elderly clients.
  • Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
  • Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
  • Collaborated with family members to ensure that all client needs were met.
  • Educated families about available resources within the community.
  • Attended weekly staff meetings to discuss new policies and procedures.
  • Participated in team building activities designed to improve communication skills amongst colleagues.
  • Performed administrative duties such as filing paperwork, answering phones, scheduling appointments and ordering supplies.
  • Assessed the physical condition of elderly patients during routine check-ups.
  • Ensured a safe environment by monitoring equipment use and checking fire safety systems regularly.
  • Provided recreational activities such as games, reading materials, music and outdoor walks.
  • Assisted nurses with patient assessments, wound dressings and other medical procedures when needed.
  • Provided clients with emotional support and companionship.
  • Assisted with mobility needs and maintaining personal hygiene of students.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained detailed records of services performed on clients.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Consulted with client care team to continually update care plans.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Recorded client status progress and challenges in logbooks and reports.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Contributed to case reviews of client status and progress.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Instructed family members on how to provide bedside care.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Drove clients to doctors' appointments and social outings.

Education

Certificate 4 Aged Care - Aged Care

Challenger Institute of Technology
Mandurah
01.2009

Certificate 4 in Community Services - Family And Community Services

Challenger Institute of Technology
Murdoch University
11.2008

Skills

  • Group and Individual Instruction
  • Marketing
  • Job Search Planning
  • Policy Revisions
  • Progress Monitoring
  • Interview Training
  • Skills Testing
  • LinkedIn
  • School Programs Development
  • Job Search Instruction
  • Needs Determination
  • Peer Counseling
  • Self-Help Education
  • Career Advising
  • Employer Relations
  • Academic Support
  • Mental Health Assessments
  • Conflict Management Education
  • Crisis Intervention Strategies
  • Alcohol and Drug Prevention Programs
  • Attention to Detail
  • Career Event Planning
  • Chronic Disease Management
  • Progress Documentation
  • Mobility Assistance
  • Patient Companionship
  • Basic Housekeeping
  • Incident Reporting
  • Care Plan Adherence
  • Documentation
  • Heavy Lifting
  • Supportive Companionship
  • Patient Management
  • PPE Usage
  • Patient Care
  • First Aid and Safety
  • Direct Patient Care
  • Case Management
  • COVID-19 Safety Policies
  • Knowledge of State Regulations

Timeline

Transition Coach

Defence
02.2023 - Current

Aged Care Worker

Irt
09.2021 - 04.2022

Office Manager

Empowered electrical
07.2021 - Current

Certificate 4 Aged Care - Aged Care

Challenger Institute of Technology

Certificate 4 in Community Services - Family And Community Services

Challenger Institute of Technology

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Elle Waters