Eleni Xepapas
Hobart,Tasmania
Summary
Personal Profile: A qualified, mature and highly skilled individual who can work autonomously using individual initiative or as part of a team. An individual who can adapt to any situation at hand, who has attention to detail and who can work efficiently under pressure. Someone who is reliable and always willing to learn.
Licences and Qualifications: Tasmanian Drivers Licence (Own Car). Security Employee License. Working with Vulnerable People. Provide First Aid.
Overview
8
8
years of professional experience
Work History
Security Guard
Hope and Anchor Tavern
Hobart, Tasmania
01.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Reported irregularities such as fire and safety hazards to maintenance.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Participated in staff meetings, special events and professional development activities.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- General Crowd Control/Security Operations
Security Guard
Professional Security Services
Hobart, Tasmania
01.2019 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Reported irregularities such as fire and safety hazards to maintenance.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Identified violators and escorted departing personnel to guard against theft of property.
- Participated in staff meetings, special events and professional development activities.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- General Crowd Control/Security Operations
Harm Minimisation Officer
Jordan River Services Pty Ltd
Gagebroou, Tasmania
01.2016 - 01.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Claims Officer
GIO Insurance
01.2000 - 01.2002
- Followed up with customers on unresolved issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted full claim investigations and reported updates and legal actions.
- Reported policy changes and company conditions affecting customer satisfaction.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Addressed average of Number customer inquiries and complaints each week.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
- Calculated adjustments, premiums, and refunds.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Collected premiums and issued accurate receipts.
- Presented insurance options to customers in order to close sales on new policies.
Education
HLTAID011 - Provide First Aid - First Aid - Security And Protective Services
Morton Group Training
Hobart, TAS08.2022
CPP20212 - Certificate II In Security Operations - Security And Protective Services
SCS Training Institute
Hobart, TAS06.2019
Certificate Issued - Harm Minimisation
Public Health Services
Hobart, TAS10.2017
CHC40512- Certificate IV In Mental Health - Community Services
TAFE Tasmania
Hobart, TAS06.2016
CHC40412 - Certificate IV In Alcohol/Other Drugs - Community Services
TAFE Tasmania
Hobart, TAS06.2016
CHC 40413 - Certificate IV In Youth Work - Community Services
TAFE Tasmania
Hobart, TAS12.2015
Skills
- Security Operations
- Security Team Co-ordination
- CPR/First Aid Certified
- Physical Combat/Self Defense
- Harm Minimisation
- Policies and Procedures
- Policy Writing and Analysis
- Statistical Data/Record Keeping
- Report Writing and Analysis
- Employee and Visitor Screening
- Ground Patrol
- Law Enforcement Collaboration
- Crisis Management Plans
- Detailed Activity Logs
- Federal and State Regulation Compliance
- Perimeter, Facility, Grounds and Premise Patrol
- Wireless/Information Technology
- Community Events
- Safety and Security
- Bag Screenings
- Crisis Situations
- Security Procedures Knowledge
- Sanitation Checks
- Foot and Vehicle Patrol
- Interior and Exterior Patrol
- Online Learning
- Client Requirements
- Effective Working Relationships
- Leadership/Supervision
- Facilitation/Co-ordination
- WH&S/OH&S
- Reading Comprehension
- Protective Equipment Knowledge
- Attentive and Observant
- Team Player/Autonomous Worker
- Effective Communication
- Customer Satisfaction/Customer Inquiries
- Client Requirements
- Cooperative Attitude
- Professional Appearance
- Honest, Reliable and Trustworthy
- Independant Judgment
- Cooperative Attitude
- Adaptable and Flexible
Timeline
Security Guard
Hope and Anchor Tavern
01.2019 - 01.2021
Security Guard
Professional Security Services
01.2019 - 01.2021
Harm Minimisation Officer
Jordan River Services Pty Ltd
01.2016 - 01.2018
Claims Officer
GIO Insurance
01.2000 - 01.2002
HLTAID011 - Provide First Aid - First Aid - Security And Protective Services
Morton Group Training
CPP20212 - Certificate II In Security Operations - Security And Protective Services
SCS Training Institute
Certificate Issued - Harm Minimisation
Public Health Services
CHC40512- Certificate IV In Mental Health - Community Services
TAFE Tasmania
CHC40412 - Certificate IV In Alcohol/Other Drugs - Community Services
TAFE Tasmania
CHC 40413 - Certificate IV In Youth Work - Community Services
TAFE Tasmania
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