Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elleah Nguyen

Adelaide,SA

Summary

Dynamic professional with a proven track record at Personal Dental Care, and hospitality, excelling in customer service and adept in both English and Vietnamese. Demonstrates exceptional communication, multitasking capabilities, and a partner-centric personality. Achieved increased patient trust and satisfaction through effective problem-solving. Skilled in team leadership and efficient complaint resolution, enhancing overall guest experiences. Eager to leverage my diverse expertise and seamless communication abilities in transitioning to a dynamic role as a call centre officer.

Overview

1
1
Certification

Work History

Dental Receptionist

Personal Dental Care
2024 - Current
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Front of House Restaurant Supervisor

KOSSO Korean BBQ
2023 - Current

Front of House Shift Runner

KOSSO Korean BBQ
2022 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.

Front of House Team Member

PappaRich Malaysian Restaurant
2021 - 2023
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.

Education

Bachelor of Paramedicine

Flinders University
Adelaide, SA
02.2028

High School Diploma -

Birdwood High School
Birdwood, SA
11.2020

High School Diploma -

Dac-Lo Vietnamese Ethnic School
Rosewater, SA
11.2019

Skills

  • Exceptional communication and interpersonal skills
  • ability to work independently, lead and apart of a team
  • Partner-centric personality
  • Phone and Email Etiquette
  • adapts and enhance at a rapid pace
  • Detail-oriented and excellent multitasking capability
  • Punctual and Reliable
  • Bilingual - fluent in English and Vietnamese

Certification

  • HLTAID011 Provide First Aid
  • HLTAID010 Provide Basic Emergency Life Support
  • HLTAID009 Provide Cardiopulmonary Resuscitation



REFERENCES

  • Melani - KOSSO Korean BBQ manager: 0450 176 155
  • Stephanie Hoang - Love, Stephy Dessert cafe owner & former owner of KOSSO Korean BBQ: 0431 617 279
  • Michael Le - Dentist & owner of Personal Dental Care: 0411 058 389

Timeline

Dental Receptionist

Personal Dental Care
2024 - Current

Front of House Restaurant Supervisor

KOSSO Korean BBQ
2023 - Current

Front of House Shift Runner

KOSSO Korean BBQ
2022 - Current

Front of House Team Member

PappaRich Malaysian Restaurant
2021 - 2023

Bachelor of Paramedicine

Flinders University

High School Diploma -

Birdwood High School

High School Diploma -

Dac-Lo Vietnamese Ethnic School

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Elleah Nguyen