Elle Donagher
Melbourne,VIC
Summary
Motivated with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and efficient. Working hybrid between multi-residential and home builders.
Currently working both Victoria and Tasmania and national builders to expand into other states.
Utilising my extensive product knowledge amongst both bathroom and kitchen categories.
Delivering product presentations and demonstrations both online and face to face.
Overview
13
13
years of professional experience
Work History
Commercial Account Manager
Eurolinx
07.2020 - Current
- Increase client satisfaction by developing and maintaining strong relationships with key decisionmakers.
- Coordinate product demonstrations and presentations for prospective clients, showcasing the value proposition effectively
- Participate in industry events to network with potential clients, gaining valuable insights into market trends and competitor activities
- Negotiate favourable contract terms resulting in cost savings for clients.
- Manage a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
Commercial Account Manager
Hardings Hardware
05.2019 - 07.2020
Showroom Manager
Hardings Hardware
01.2017 - 05.2019
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Developed strong relationships with vendors, negotiating favourable terms and securing exclusive product lines for the showroom.
- Coordinated special events and promotions to showcase new products and drive sales growth.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Managed custom projects by completing initial quotes, design and sample requests.
Showroom Manager
Simply Bathroom Solutions
06.2016 - 12.2016
Showroom Manager
Choice Bathrooms
10.2015 - 06.2016
Senior Showroom Consultant
MP Moran And Sons
09.2014 - 09.2015
- Enhanced customer experience by providing personalized consultations and product recommendations.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Provided exceptional customer service, addressing concerns promptly and ensuring overall satisfaction with purchases.
- Assisted in maintaining an organized, visually appealing showroom that attracted customers and encouraged sales.
Showroom Sales Consultant
Tradelink
07.2013 - 09.2014
- Boosted showroom sales by providing exceptional customer service and product knowledge to clients.
- Increased client satisfaction by addressing their needs and concerns promptly and professionally.
- Drove sales growth with effective upselling techniques tailored to individual customers.
- Assisted in maintaining a visually appealing showroom, ensuring proper display of products for easy access and viewing.
Showroom Sales Consultant
Tradelink
07.2011 - 07.2013
Education
Diploma - Project Management
Melbourne Polytechnic
Preston, VIC2019
Skills
- Client Relationship Building
- Brand / Product Awareness - Keeping up to date with relevant information ie Assisted living products (NDIS requirements)
- Relationship Management - Efficient and maintaining communication
- Industry knowledge - Keeping up to date with current market trends, what our competitors are working on and what projects are upcoming
References
References available upon request.
Timeline
Commercial Account Manager
Eurolinx
07.2020 - Current
Commercial Account Manager
Hardings Hardware
05.2019 - 07.2020
Showroom Manager
Hardings Hardware
01.2017 - 05.2019
Showroom Manager
Simply Bathroom Solutions
06.2016 - 12.2016
Showroom Manager
Choice Bathrooms
10.2015 - 06.2016
Senior Showroom Consultant
MP Moran And Sons
09.2014 - 09.2015
Showroom Sales Consultant
Tradelink
07.2013 - 09.2014
Showroom Sales Consultant
Tradelink
07.2011 - 07.2013
Diploma - Project Management
Melbourne Polytechnic
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