Ellee Thomas
Brisbane,Australia
Summary
Public service professional with hands-on experience in claims and debt reviews, risk assessment, and compliance decision-making across complex NDIS matters. Turns investigation findings into clear reports and recommendations for senior leaders, while strengthening controls, supporting fraud prevention, and improving process quality.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Project Revoke & Reconsider -Claims and Payments Integrity - Integrity Capability and Fraud Fusion Taskforce
National Disability Insurance Scheme
06.2026 - 07.2026
- Assessed evidence, claims data and case records to determine whether debts should be revoked, reconsidered or closed with no further action.
- Identified gaps in evidence collection and procedural fairness, enhancing administrative decision-making processes.
- Collaborated with SCNC staff to assess complex debt matters, developing actionable recommendations for resolution.
- Reviewed historical provider debt decisions against current legislative and procedural requirements.
- Prepared case summaries and recommendations for review by SES officers and consideration by the DCEO and CEO.
- Maintained accurate records and documentation, supporting effective debt remediation and ensuring compliance outcomes.
APS6 Team Leader - Claims and Payments Integrity - Integrity Capability and Fraud Fusion Taskforce (TPA Higher Duties)
National Disability Insurance Scheme
02.2026 - 03.2026
- Reviewed and approved case decisions to ensure alignment with NDIS policy, procedural guidelines and regulatory standards
- Escalated high-risk or complex matters to senior management with clear recommendations and risk analysis
- Collaborated with internal stakeholders, external providers, and participants to resolve sensitive or escalated matters, ensuring compliance and stakeholder satisfaction.
- Delivered technical guidance and coaching to staff on process and legislative requirements for post payment reviews, improving team competency.
- Managed workflow allocation to ensure deadlines and service standards were consistently met.
- Managed staff performing diverse activities aligned with NDIS Act and divisional objectives, enhancing team effectiveness.
APS5 Claims and Payments Integrity - Integrity Capability and Fraud Fusion Taskforce (Ongoing Position) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
BRISBANE, QLD
04.2025 - Current
- Condensed complex investigation findings into high-level executive slide pack, presenting to senior Debt Committee and facilitating endorsement for NDIS CEO approval.
- Designed new detective and preventative controls using manual validation checks and systematic analytics.
- Investigated claims and payments anomalies with various teams, providing reports and escalating issues.
- Undertaking reviews of targeted claims through engagement with providers, plan managers and participants.
- Contributed to assurance and compliance reports, articulating review outcomes and compliance decisions for participants and providers.
- Modifying test documentation (Test Guides and Test Forms) to ensure assurance program relevance.
- Undertaking control and conformance testing and providing administrative support for the PPC and SMP Programs.
APS5 Planner Service Delivery (Ongoing Position) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
BRISBANE, QLD
07.2024 - 04.2025
- Collected data from participants and representatives to inform evidence-based decisions. from participants and representatives to inform evidence-based participant plans and enhance decision-making quality.
- Assessed participant plans to ensure alignment with their current and future outcomes. to ensure supports align to current and future participant outcomes.
- Engaged with participants and their representatives to discuss decision-making related to their pathway. and their representatives about decision-making when it comes to the participant pathway.
- Addressed participant complaints and queries to enhance satisfaction and trust in services. and complaints regarding participant queries, improving participant satisfaction and trust in service delivery.
- Supported efforts to meet performance targets defined in the Participant Service Guarantee. as outlined in the Participant Service Guarantee.
- Guaranteed compliance with laws and agency regulations to uphold service integrity. with legislative frameworks and agency guidelines to uphold service integrity and participant rights.
APS4 Planner Service Delivery (Ongoing Position) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
BRISBANE, QLD
07.2023 - 07.2024
- Gathering information from participants and planning partners over the phone or in person, to enable high-quality planning and evidence-based decision-making.
- Working closely with participants and their representatives to identify current and future supports, and informal, mainstream and community support options to achieve plan outcomes.
- Using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to complement informal, community and mainstream supports.
- Liaised with key stakeholders, including Partners in the Community, to enhance service delivery for participants.
- Resolved issues and complaints related to participant plans, ensuring participant satisfaction and support continuity.
- Completing administrative and data entry tasks relating to participants.
- Contributing to the achievement of key performance indicators, including planning targets.
- Assisted colleagues in completing the APS4 planner role, fostering knowledge sharing and team development.
- Leveraged PACE system to streamline participant information processing.
(Participant Support Officer) Project - Accommodation Support & Respite Services (AS&RS) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
BRISBANE, QLD
04.2023 - 07.2023
- Completed PSO role for AS&RS, assisting Assistant Director and Project Manager in transitioning participants funded by AS&RS to NDIS for supported independent living and specialist disability accommodation.
- Arranged interface meetings with NDIS delegates to facilitate participant transitions and project alignment.
- Communicating with internal and external stakeholders regarding the transition
- Prepared formal documentation to support project compliance and participant needs.
- Facilitated essential administrative functions to ensure project efficiency.
- Contributing to continuous improvement of processes and associated guidance materials
Acting Queensland State Manager Executive Assistant (EOI Position) BRISBANE QLD
National Disability Insurance Scheme
BRISBANE, QLD
01.2023 - 04.2023
- Supported Queensland State Manager by handling workload and ensuring timely completion of tasks.
- Managed team shared email inbox, appointments, and telephone enquiries to streamline communication.
- Scheduled and organized mainstream interface meetings to enhance collaboration among stakeholders and support project alignment.
- Coordinated appointments using Agency office facilities, ensuring accessibility for participants and optimizing resource use.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Supporting planning teams by actioning planning tasks that do not require delegation.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Documented complaints and feedback in the NDIA Business systems.
Participant Support Officer Labour Hire / Ongoing Position NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
BRISBANE, QLD
03.2022 - 07.2023
- During my time as a participant support officer, I had been TPA into various roles such as Acting Queensland State Manager Executive Assistant & Project - Accommodation Support & Respite Services (AS&RS) before transferring into delegate role.
- Engaged internal and external stakeholders through meetings and emails to facilitate effective collaboration.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Upholding NDIS values We value people, We grow together, We aim higher & We take care
- Trained participant support officers, enhancing team knowledge and service delivery.
- Reviewed and processed incoming requests in return to site inbox, ensuring timely responses to all inquiries.
- Using a range of policies, practice guidance and legislation to make decisions
- Contributing to continuous improvement of processes and associated guidance materials
Receptionist & Administration
All Finanz Group
Woolloongabba, Brisbane, QLD
01.2020 - 02.2022
- Administration and general office tasks
- Handled phone inquiries and messages to ensure timely communication and support
- Coordinated calendar schedules for staff to optimize time management and productivity
- Scheduled meetings to align team objectives and enhance collaboration
- Coordinate the office activities and ensure the smooth operations of the office
- Executed data-related tasks on computer
- Entered information into data management systems
Education
Year 12 Graduate -
Mount Alvernia College
Queensland12-2019
Cert IV - Crime and Justice
TAFE Queensland
QLD01-2019
Skills
- Legislative interpretation
- Compliance assurance
- Data analysis
- Microsoft Office proficiency
- Complex problem-solving
- Priority management
- Stakeholder engagement
- Collaborative teamwork
- Attention to detail
- Risk assessment
- Legislative analysis
- Report writing
- Verbal and written communication
- Team collaboration
- Critical thinking
Certification
- First Aid
- Year 12 Graduate Queensland of Education
- Cert IV in Crime and Justice
- Certificate in difficult conversations in the workplace online manager course
- NDIA Learning to Lead Program (eLearning and 2-day workshop)
Accomplishments
- Led and supported APS staff in claims and payments integrity functions, managing workflow, providing technical guidance, and ensuring decisions aligned with legislative, policy and procedural requirements.
- Managed and resolved complex and escalated matters requiring sound judgement, risk analysis and clear recommendations to senior leadership.
- Undertook assurance, compliance and review activities across high-risk matters, including control and conformance testing and targeted claim reviews.
- Synthesised several months of complex investigation material into a concise executive slide pack, presented to a senior Debt Committee and progressed through to NDIS CEO approval.
- Applied legislation and policy to make evidence-based and defensible decisions affecting participants, while balancing service delivery expectations and compliance obligations.
- Built effective working relationships with internal teams, external providers and stakeholders to resolve issues, support investigations and improve service delivery outcomes.
- Contributed to process improvements, updated guidance and training resources, and supported consistent practices across geographically dispersed teams.
Government Clearance
Australian Government Baseline security clearance - effective from 03-Nov-2025 (CaseID:BL-286455)
Timeline
Project Revoke & Reconsider -Claims and Payments Integrity - Integrity Capability and Fraud Fusion Taskforce
National Disability Insurance Scheme
06.2026 - 07.2026
APS6 Team Leader - Claims and Payments Integrity - Integrity Capability and Fraud Fusion Taskforce (TPA Higher Duties)
National Disability Insurance Scheme
02.2026 - 03.2026
APS5 Claims and Payments Integrity - Integrity Capability and Fraud Fusion Taskforce (Ongoing Position) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
04.2025 - Current
APS5 Planner Service Delivery (Ongoing Position) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
07.2024 - 04.2025
APS4 Planner Service Delivery (Ongoing Position) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
07.2023 - 07.2024
(Participant Support Officer) Project - Accommodation Support & Respite Services (AS&RS) NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
04.2023 - 07.2023
Acting Queensland State Manager Executive Assistant (EOI Position) BRISBANE QLD
National Disability Insurance Scheme
01.2023 - 04.2023
Participant Support Officer Labour Hire / Ongoing Position NDIS CHERMSIDE, BRISBANE QLD
National Disability Insurance Scheme
03.2022 - 07.2023
Receptionist & Administration
All Finanz Group
01.2020 - 02.2022
Year 12 Graduate -
Mount Alvernia College
Cert IV - Crime and Justice
TAFE Queensland