Jenelle Monisit
Potts Point
Summary
Developed culinary skills in high-pressure, fast-paced kitchen environments, seeking to transition into new field. Demonstrates strong organizational abilities and effective team collaboration, ensuring seamless kitchen operations. Aiming to apply culinary expertise and teamwork in new professional challenge.
Personable and positive with strong communication and customer service skills, adaptable in fast-paced retail environments. Knowledge of sales principles and techniques, coupled with proficiency in handling transactions and managing inventory. Dedicated to enhancing customer satisfaction and driving sales growth.
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
3
3
years of professional experience
Work History
Chef De Partie
Tiny Mountains Brewery
04.2025 - 04.2025
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Complied with portion and serving sizes as per restaurant standards.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Sanitized all counters properly to prevent food-borne illness.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Ensured compliance with food safety regulations by maintaining proper storage protocols for perishable items and promptly addressing any potential hazards.
All Round General Laborer
Harold's Fish and Chips - Strand
11.2024 - 04.2025
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Transferred oil from holding tanks to fryer tanks and basins when necessary to maintain product quality and freshness.
- Contributed to a positive work environment by fostering open communication channels among team members regarding best practices and areas for improvement.
- Safely operated various kitchen equipment, maintaining them properly to prevent accidents or malfunctions during service hours.
- Collaborated with team members to ensure smooth workflow and consistent delivery of well-prepared dishes.
- Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Managed inventory levels, optimizing ordering processes to minimize costs while maintaining sufficient stock.
- Earned recognition from management for exceptional performance during busy periods or challenging circumstances.
- Resolved customer complaints or concerns quickly and professionally, resulting in higher satisfaction rates.
Food and Beverage Attendant
The Ville Resort-Casino
08.2024 - 04.2025
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Improved efficiency by coordinating with kitchen staff on order timing and special requests.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
Chef's Assistant
Odyssey by the Strand
02.2024 - 08.2024
- Improved cost-efficiency by monitoring ingredient usage closely, minimizing excess waste.
- Ensured accurate portion control through careful measurement of ingredients during cooking process.
- Enhanced guest satisfaction by preparing high-quality dishes under the guidance of the head chef.
- Expedited orders accurately during peak times, minimizing wait times for guests without compromising food quality.
- Prepared specialty items for dietary restrictions or allergies, accommodating diverse needs of patrons.
- Reduced preparation time for popular dishes with efficient mise en place organization before service hours began.
- Collaborated with other kitchen staff to maintain a clean and organized workspace, adhering to health and safety standards.
- Upheld strict quality control measures while handling ingredients, ensuring optimal freshness and flavor in all dishes.
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
Sales Assistant/Bakers Assistant
Bakers Delight
05.2023 - 04.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
Call Center Representative
Wipro Technologies
06.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate IV in Commercial Cookery -
Axial International College
Townsville, QLD04-2025
Diploma of Hospitality Management -
Axial International College
Townsville, QLD04-2025
Skills
- Kitchen organization
- Team management
- Knife skills
- Food presentation
- Garnishing techniques
- Proper food handling
- Customer support
- Sales expertise
Timeline
Chef De Partie
Tiny Mountains Brewery
04.2025 - 04.2025
All Round General Laborer
Harold's Fish and Chips - Strand
11.2024 - 04.2025
Food and Beverage Attendant
The Ville Resort-Casino
08.2024 - 04.2025
Chef's Assistant
Odyssey by the Strand
02.2024 - 08.2024
Sales Assistant/Bakers Assistant
Bakers Delight
05.2023 - 04.2024
Call Center Representative
Wipro Technologies
06.2022 - 03.2023
Certificate IV in Commercial Cookery -
Axial International College
Diploma of Hospitality Management -
Axial International College
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