Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Ellen Alein

Drummoyne,NSW

Summary

Outgoing and confident professional. Highly experienced in

sales field with 5 years in customer service and strong networking

skills. Determined to be an asset to any team by providing positive

experiences and impressions for clients.

Overview

7
7
years of professional experience

Work History

Facility Manager

Colliers International
02.2023 - Current
  • Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Oversaw annual budget to handle supply, labor and maintenance needs.

Rental Agent

East Coast Car Rentals
01.2022 - 01.2023
  • Ability to work under stress and find solutions in a short time
  • Executed sales and marketing initiatives to increase revenue for company.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Answered the phone calls, responding to all the customers questions and providing a good customer service
  • Maintained a good relationship with existing corporate and private customers

Bartender

Shangri-La
05.2021 - 10.2021


  • Served high customer volumes during special events, nights and weekends..
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Bartender

Ventuno Restaurant
10.2020 - 04.2021
  • Make recommendations on food and beverages
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Explained daily specials and beverage promotions to exceed daily sales goals.

Waitress

Oliveto Restaurant
08.2020 - 10.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.

Bartender

Medusa Greek Taverna
01.2020 - 04.2020
  • Manage Bar orders and preparation independently
  • Make recommendations on food and beverages
  • Preparation of the local drink

Bartender

F&DE Group S.r
05.2017 - 01.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Built relationships with vendors to manage orders and negotiate costs.

Education

High School Diploma -

Istituto Tecnico Paritario Kennedy
Frosinone

Skills

  • Service contracts management

  • Cost-reduction methods

  • Operations Oversight

  • Planning and scheduling

  • Budget Administration

  • Relationship Building

Additional Information

Driver's License obtained in 2018.


RSA (Responsible Service of Alcohol) obtained in 2020.

Languages

Italian
Native or Bilingual
English
Full Professional

Timeline

Facility Manager

Colliers International
02.2023 - Current

Rental Agent

East Coast Car Rentals
01.2022 - 01.2023

Bartender

Shangri-La
05.2021 - 10.2021

Bartender

Ventuno Restaurant
10.2020 - 04.2021

Waitress

Oliveto Restaurant
08.2020 - 10.2020

Bartender

Medusa Greek Taverna
01.2020 - 04.2020

Bartender

F&DE Group S.r
05.2017 - 01.2020

High School Diploma -

Istituto Tecnico Paritario Kennedy

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Ellen Alein