Ellie Dhann
Summary
Dynamic and customer-focused professional with experience at Bliss Cafe and Coles Group. Proven ability in cash handling and time management, enhancing customer satisfaction and driving sales. Recognized for fostering a welcoming atmosphere and implementing effective merchandising strategies, contributing to a positive shopping experience and repeat business.
Knowledgeable Barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
Overview
5
5
years of professional experience
Work History
Barista
Bliss Cafe
07.2024 - 06.2025
- Prepared and served high-quality coffee beverages following established recipes and presentation standards.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
- Assisted customers in selecting menu items, providing recommendations based on preferences and dietary needs.
- Operated espresso machines and brewing equipment efficiently to meet customer demand during peak hours.
- Engaged with customers to build rapport, fostering a welcoming environment that encouraged repeat visits.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Retail Sales Associate
Coles Group
03.2020 - 06.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained organized merchandise displays, promoting seasonal items and improving store aesthetics.
- Collaborated with team members to achieve daily sales goals, fostering a supportive work environment.
- Monitored inventory levels, facilitating timely restocking and minimizing stock discrepancies.
- Implemented visual merchandising strategies, improving store aesthetics and customer engagement.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
High School Diploma -
Kenmore State High School
Brisbane, Australia11-2021
Certificate III - Hospitality
Kenmore State High School
Brisbane, Australia11-2021
Certificate - Barista
Kenmore State High School
11-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Safe food handling practices
- Hospitality service expertise
- Multitasking and organization
- Clear communication
Accomplishments
- Won hospitality award in 2020 and 2021.
- Ran Kenmore State High School Cafe 2019 - 2021, in charge of 5 - 10 people daily
Timeline
Barista
Bliss Cafe
07.2024 - 06.2025
Retail Sales Associate
Coles Group
03.2020 - 06.2025
High School Diploma -
Kenmore State High School
Certificate III - Hospitality
Kenmore State High School
Certificate - Barista
Kenmore State High School
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