Ellen Jing
Canberra,Australia
Summary
I am a dedicated and adaptable individual with a well-rounded background spanning retail, fiance, project management and business analysis. In various customer-facing roles, I honed strong communication and problem-solving skills, from providing technical support and product recommendations at the Apple Store to ensuring efficient service and cleanliness as a restaurant attendant.
Currently, I am building on my analytical and technical abilities as a Business Analyst Intern at the ANU Department of Information Technology Services. I am focused on improving data management practices, creating user-friendly interfaces, and utilizing data visualization tools to enhance key insights.
Overview
4
4
years of professional experience
Work History
Business Analyst Intern
ANU Information Technology Services Department
07.2024 - Current
- Utilized I Auditor to record IT and AV devices information from schools into Microsoft Dataverse, where data was modified and consolidated, and standardized using Power Automate.
- Leveraged Power BI to generate reports, dashboards, and interactive maps of teaching equipment data. Created a Power App using Dataverse data to provide stakeholders with a platform for checking devices information.
- Designed a SharePoint page to present the data clearly, and integrated the application, dashboard, and interactive map into the webpage.
Retail volunteer (unpaid)
Australian Red Cross Shop
07.2024 - Current
- Provided information about products, promotions, and store policies
- Operated the cash register, handled transactions, and processed payments accurately
- Kept the store clean and organized, including tidying shelves, aisles, and fitting rooms
Finance Specialist
CITIC Securities
06.2024 - 07.2024
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
- Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
- Formulated financial data and analysis to support risk management and made recommendations to management.
Financial Analyst
Bank of Beijing
11.2023 - 02.2024
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Attendant (part-time)
Golden drum Chinese restaurant
07.2023 - 10.2023
- Responsible for performing a variety of customer support and service tasks, including serving food, cleaning the table and accepting the silver
Retail Associate
Apple Store
01.2021 - 03.2021
- Provided product information and recommendations of Apple products and basic technical support, such as assisting with software updates and setups and solving product issues
- Ensured adequate stock levels, organizing and replenishing the product display area, and assisting with inventory counts
Education
Master of Buisiness Information System - Information Technology
Australia National University
Canberra, ACT07.2025
Skills
- Power BI
- SharePoint
- Power Automate
- Power App
- Microsoft Dataverse
- Python (Pandas, Numpy)
- R
- SQL
- SQL database querying, reporting and integration
- Proficient use of Excel
Languages
Chinese (Mandarin)
English
Referee
Saroj Malakar
Team Lead, Teaching Space Support Team
saroj.malakar@anu.edu.au
0400 972 485
Timeline
Business Analyst Intern
ANU Information Technology Services Department
07.2024 - Current
Retail volunteer (unpaid)
Australian Red Cross Shop
07.2024 - Current
Finance Specialist
CITIC Securities
06.2024 - 07.2024
Financial Analyst
Bank of Beijing
11.2023 - 02.2024
Attendant (part-time)
Golden drum Chinese restaurant
07.2023 - 10.2023
Retail Associate
Apple Store
01.2021 - 03.2021
Master of Buisiness Information System - Information Technology
Australia National University
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