ELLEN JONES
NSW
Summary
Motivated and results-driven retail professional with a proven track record as an Area Manager and Business Development Manager. Expertise in leading high-performing teams, driving sales growth, and delivering exceptional customer experiences. Skilled in multi-site operations, team development, inventory management, and implementing strategies aligned with business objectives. Recognized for strong leadership, organizational skills, and thriving in fast-paced, dynamic environments. Committed to fostering a positive workplace culture and achieving measurable results through collaboration, innovation, and a customer-focused approach. Passionate about training and improving teams and their individual skills and qualities.
Overview
19
19
years of professional experience
Work History
AREA MANAGER
Bras ‘N’ Things
2022.06 - 2024.07
- Performance Management: Evaluated employee performance, providing feedback, and implementing performance improvement plans when necessary, including handling disciplinary actions and terminations
- Roster Management: Designed and maintained efficient staff rosters to meet business needs while managing labour costs and ensuring compliance with labour regulations
- Sales and KPI Achievement: Set sales targets and key performance indicators for stores, monitored progress, and implemented strategies to achieve or exceed goals
- Operational Excellence: Ensured operational standards were maintained across all stores, including inventory management, visual merchandising, and adherence to company policies
- Problem-Solving and Decision-Making: Addressed operational challenges, resolved conflicts, and implemented solutions to improve productivity and store performance
- Travel and Coordination: Regularly travelled to regional stores to provide on-site support, conduct audits, and maintain alignment with company objectives
- Budget and Expense Control: Monitored store budgets, minimized unnecessary expenses, and ensured profitability across the region
- Store Relocation: Successfully managed the relocation of two retail stores, overseeing the transition of operations in both
- Sydney West and a regional NSW town, ensuring minimal disruption.
Cluster Manager
Napoleon Perdis Cosmetics
2019.01 - 2022.06
- Implemented trending initiatives to help drive sales across cluster.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Managed cluster expenditure by adhering to set budget.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Scheduled fire equipment servicing for shops within cluster.
- Streamlined communication channels between departments, fostering a collaborative work environment for all team members.
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
SHIFT SUPERVISOR, EDUCATION EXECUTIVE
Gloria Jeans Coffee, Napolean Perdis
2006.01 - 2017.01
- Team Leadership: Supervised and motivated a team of baristas and staff to deliver exceptional customer service and maintain operational efficiency during shifts
- Operations Management: Managed daily operations, including opening and closing procedures, cash handling, and stock management to ensure seamless workflow
- Customer Service Excellence: Acted as the primary point of contact for customer inquiries and concerns, resolving issues promptly to enhance guest satisfaction
- Training and Development: Onboarded and trained new team members on café procedures, menu knowledge, and barista skills to uphold quality standards
- Quality Control: Ensured all beverages and food items met company standards for taste, presentation, and consistency
- Health and Safety Compliance: Maintained a clean and safe work environment by adhering to food safety regulations and workplace policies
- Scheduling and Delegation: Organized shift schedules and delegated tasks effectively to ensure adequate coverage and efficient operations
- Inventory Management: Monitored stock levels, placed orders, and minimized waste to control costs and maintain product availability
- Sales Support: Assisted in meeting sales targets by promoting menu items, upselling products, and maintaining an inviting atmosphere for customers
Business Development Manager
Napoleon Perdis Cosmetics
2013.12 - 2015.12
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Store Manager
Napolean Perdis
2011.01 - 2013.04
- Excelled in managing client interactions.
- Oversaw routine operations of the store.
- Guided and mentored store employees.
- Enhanced workforce skills through comprehensive makeup training sessions.
- Managed daily store operations, ensuring smooth opening and closing procedures.
- Led screening procedures
- Enhanced efficiency in financial processes.
Education
Certificate III - Beauty Services
TAFE NSW
NSWCetificate II - Business Administration
TAFE NSW
NSWCertificate II - Retail And Retail Operations
William Angliss Institute of TAFE
Melbourne, VICYear 12 -
Windsor High School
Windsor, NSW12.2009
Skills
- Inventory management
- Operational compliance
- Sales analysis
- Team leadership
- Budget control
- Customer service
- Performance management
- Training development
- KPI achievement
- Problem resolution
- Relationship management
- Visual merchandising
- Event coordination
- Staff recruitment
Timeline
AREA MANAGER
Bras ‘N’ Things
2022.06 - 2024.07
Cluster Manager
Napoleon Perdis Cosmetics
2019.01 - 2022.06
Business Development Manager
Napoleon Perdis Cosmetics
2013.12 - 2015.12
Store Manager
Napolean Perdis
2011.01 - 2013.04
SHIFT SUPERVISOR, EDUCATION EXECUTIVE
Gloria Jeans Coffee, Napolean Perdis
2006.01 - 2017.01
Certificate III - Beauty Services
TAFE NSW
Cetificate II - Business Administration
TAFE NSW
Certificate II - Retail And Retail Operations
William Angliss Institute of TAFE
Year 12 -
Windsor High School