ELLEN JONES
NSW
Summary
Motivated and results-driven retail professional with a proven track record as an Area Manager and Business Development Manager. Expertise in leading high-performing teams, driving sales growth, and delivering exceptional customer experiences. Skilled in multi-site operations, team development, inventory management, and implementing strategies aligned with business objectives. Recognized for strong leadership, organizational skills, and thriving in fast-paced, dynamic environments. Committed to fostering a positive workplace culture and achieving measurable results through collaboration, innovation, and a customer-focused approach. Passionate about training and improving teams and their individual skills and qualities.
Overview
19
19
years of professional experience
Work History
AREA MANAGER
Bras ‘N’ Things
Pyrmont, NSW
06.2022 - 07.2024
- Performance Management: Evaluated employee performance, providing feedback, and implementing performance improvement plans when necessary, including handling disciplinary actions and terminations
- Roster Management: Designed and maintained efficient staff rosters to meet business needs while managing labour costs and ensuring compliance with labour regulations
- Sales and KPI Achievement: Set sales targets and key performance indicators for stores, monitored progress, and implemented strategies to achieve or exceed goals
- Operational Excellence: Ensured operational standards were maintained across all stores, including inventory management, visual merchandising, and adherence to company policies
- Problem-Solving and Decision-Making: Addressed operational challenges, resolved conflicts, and implemented solutions to improve productivity and store performance
- Travel and Coordination: Regularly travelled to regional stores to provide on-site support, conduct audits, and maintain alignment with company objectives
- Budget and Expense Control: Monitored store budgets, minimized unnecessary expenses, and ensured profitability across the region
- Store Relocation: Successfully managed the relocation of two retail stores, overseeing the transition of operations in both
- Sydney West and a regional NSW town, ensuring minimal disruption.
Cluster Manager
Napoleon Perdis Cosmetics
Penrith, NSW
01.2019 - 06.2022
- Implemented trending initiatives to help drive sales across cluster.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Managed cluster expenditure by adhering to set budget.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Scheduled fire equipment servicing for shops within cluster.
- Streamlined communication channels between departments, fostering a collaborative work environment for all team members.
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
SHIFT SUPERVISOR, EDUCATION EXECUTIVE
Gloria Jeans Coffee, Napolean Perdis
Windsor, NSW
01.2006 - 01.2017
- Team Leadership: Supervised and motivated a team of baristas and staff to deliver exceptional customer service and maintain operational efficiency during shifts
- Operations Management: Managed daily operations, including opening and closing procedures, cash handling, and stock management to ensure seamless workflow
- Customer Service Excellence: Acted as the primary point of contact for customer inquiries and concerns, resolving issues promptly to enhance guest satisfaction
- Training and Development: Onboarded and trained new team members on café procedures, menu knowledge, and barista skills to uphold quality standards
- Quality Control: Ensured all beverages and food items met company standards for taste, presentation, and consistency
- Health and Safety Compliance: Maintained a clean and safe work environment by adhering to food safety regulations and workplace policies
- Scheduling and Delegation: Organized shift schedules and delegated tasks effectively to ensure adequate coverage and efficient operations
- Inventory Management: Monitored stock levels, placed orders, and minimized waste to control costs and maintain product availability
- Sales Support: Assisted in meeting sales targets by promoting menu items, upselling products, and maintaining an inviting atmosphere for customers
Business Development Manager
Napoleon Perdis Cosmetics
Alexandria, NSW
12.2013 - 12.2015
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Store Manager
Napolean Perdis
Macquarie Park, NSW
01.2011 - 04.2013
- Excelled in managing client interactions.
- Oversaw routine operations of the store.
- Guided and mentored store employees.
- Enhanced workforce skills through comprehensive makeup training sessions.
- Managed daily store operations, ensuring smooth opening and closing procedures.
- Led screening procedures
- Enhanced efficiency in financial processes.
Education
Certificate III - Beauty Services
TAFE NSW
NSWCetificate II - Business Administration
TAFE NSW
NSWCertificate II - Retail And Retail Operations
William Angliss Institute of TAFE
Melbourne, VICYear 12 -
Windsor High School
Windsor, NSW12.2009
Skills
- Inventory management
- Operational compliance
- Sales analysis
- Team leadership
- Budget control
- Customer service
- Performance management
- Training development
- KPI achievement
- Problem resolution
- Relationship management
- Visual merchandising
- Event coordination
- Staff recruitment
Timeline
AREA MANAGER
Bras ‘N’ Things
06.2022 - 07.2024
Cluster Manager
Napoleon Perdis Cosmetics
01.2019 - 06.2022
Business Development Manager
Napoleon Perdis Cosmetics
12.2013 - 12.2015
Store Manager
Napolean Perdis
01.2011 - 04.2013
SHIFT SUPERVISOR, EDUCATION EXECUTIVE
Gloria Jeans Coffee, Napolean Perdis
01.2006 - 01.2017
Certificate III - Beauty Services
TAFE NSW
Cetificate II - Business Administration
TAFE NSW
Certificate II - Retail And Retail Operations
William Angliss Institute of TAFE
Year 12 -
Windsor High School