ELLEN KENNY
MURARRIE,QUEENSLAND
Summary
I’m a dedicated and proactive Office Coordinator with years of experience in office administration, customer service, and team support. Skilled at improving office processes, handling invoicing and accounts tasks, and delivering excellent service across industries like retail and hospitality. Known for strong organisational skills, clear communication, and a focus on customer satisfaction. I’m looking to apply my administrative expertise and problem-solving skills to help support a dynamic team in an office management or administrative role.
Overview
10
10
years of professional experience
Work History
Office Coordinator
Stanbroke
05.2023 - Current
- Greet and manage visitors, ensuring a professional and welcoming environment
- Organising flights and accommodation for staff when required
- Responsible for office security and access
- Coordinate and set up meeting rooms, ensuring facilities are well-stocked and tidy, including arranging beverages for guests as needed
- Oversee office inventory, including ordering supplies such as staff amenities and stationery
- Ensure all areas of the building are tidy and presentable
- Assist the Accounts Receivable Officer with invoicing, receipting, claims and monthly reconciliation tasks
- Assist the Accounts Properties team with entering and checking invoices
- Ensure prompt servicing and cleanliness of company vehicles
- Data entry
- Prepare and coordinate monthly barbecues
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
Sales Assistant
Portmans
02.2023 - 05.2023
- Opened and closed the store, overseeing daily operational tasks to ensure smooth business functions
- Acted as Relief Supervisor, assisting in managing staff and maintaining store operations
- Provided excellent customer service, helping customers with sizing, garment care, and purchasing decisions
- Managed stock control and ensured proper store presentation, including garment steaming
- Handled EFT processing and banking
Sales and Administration Clerk
Pacplus Wholesalers
11.2020 - 02.2023
- Managed inbound calls, redirecting inquiries, and providing clear information to clients
- Reconciled bank accounts and managed debtors, ensuring accuracy in financial records
- Assisted with invoicing, EFT processing, cash handling, and inventory auditing
- Provided excellent customer service both over the phone and at the counter
- Organised and processed banking batches and ensured paperwork was accurately filed and scanned
Sales Assistant/2nd in Charge
Portmans
05.2016 - 11.2020
- Worked across multiple store locations, including Portmans, Just Jeans, Dotti, and Jacqui E
- Supervised team members as a Relief Supervisor, ensuring smooth store operations and customer satisfaction
- Assisted customers with product selection, sizing, and garment care
- Maintained store presentation and inventory, including stock control and EFT processing
- Managed store opening and closing procedures
Waitress
The Light Group
01.2018 - 06.2018
- Provided exceptional food and beverage service at Headricks Lane and The Boathouse
- Managed customer orders and ensured prompt service
- Maintained cleanliness of the dining area and assisted with function setup
- Processed transactions via POS and ensured a positive guest experience
Sales Assistant
Factorie
11.2015 - 01.2016
- Delivered top-tier customer service, assisting with product selection and sizing
- Maintained store organisation, including clothing presentation and stock replenishment
- Processed EFT transactions and ensured smooth daily operations
Waitress
Jamaica Blue
04.2015 - 09.2015
- Welcomed and served customers, taking orders and ensuring timely delivery
- Managed tables, cleaned dining areas, and assisted with restocking and maintaining stock levels
Education
Completed Year 12 -
Emmaus College
Skills
- Exceptional customer service and interpersonal communication
- Strong organisational and multitasking abilities
- Cash handling and EFT processing
- Conflict resolution and problem-solving expertise
- Staff supervision and leadership capabilities
- Inventory management and stock control
- Ability to work independently and as part of a team
- Proficient in office administration and invoicing tasks
- Excellent time management and attention to detail
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint, One Note)
- Accounting software (Xero, MYOB, Dynamics 365)
- POS Systems
Personal Information
Date of Birth: 06/08/2000
References
Available upon request.
Attributes
- Self-motivated and highly organised with a disciplined work ethic.
- Strong analytical thinker with a proven ability to identify and resolve challenges.
- Ability to adapt to changing environments and learn new skills quickly.
- A reliable and proactive team member with the ability to work unsupervised.
- Effective communication skills with a focus on building positive relationships with colleagues and clients.
Timeline
Office Coordinator
Stanbroke
05.2023 - Current
Sales Assistant
Portmans
02.2023 - 05.2023
Sales and Administration Clerk
Pacplus Wholesalers
11.2020 - 02.2023
Waitress
The Light Group
01.2018 - 06.2018
Sales Assistant/2nd in Charge
Portmans
05.2016 - 11.2020
Sales Assistant
Factorie
11.2015 - 01.2016
Waitress
Jamaica Blue
04.2015 - 09.2015
Completed Year 12 -
Emmaus College
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