Ellen Liang
Morley
Summary
Adept at time management and fostering strong customer relationships, I leveraged my skills at PEP Transport to enhance service delivery, achieving an impeccable driving record and significantly improving client satisfaction. My diverse background, including running a small business, further honed my adaptability and problem-solving abilities, driving positive outcomes and repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Subcontractor
PEP Transport
01.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Improved route efficiency, leading to reduction in average delivery times.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Small Business Owner
Bing Boy
11.2014 - 01.2023
- Managed and operated on food retail business for over 9 years.
- Built lasting relationships with customers through personalized interactions.
- Increased brand visibility by launching targeted marketing campaigns.
- Conducted market research for informed product development.
- Optimized budgeting processes by implementing cost-control measures.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Diversified product offerings to meet changing customer needs and tap into new markets.
- Implemented cost-saving measures without compromising on product or service quality.
- Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Retail Worker
Knick Knacks
09.2010 - 10.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Barista
Southern Cross Cafe
07.2013 - 07.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Packaged bagels, muffins and other food items for customer purchase.
Education
Bachelor of Management - Management
University of South Australia
Adelaide, SA12-2011
Skills
- Time management
- Safety procedures
- Scheduling and planning
- Problem-solving
- Decision-making
- Relationship building
- Customer relationship management
- Conflict resolution
- Interpersonal skills
- Adaptability
- Multitasking
Accomplishments
- Achieved Driver of the Month three times by completing delivery and pick up jobs with accuracy and efficiency, have shown excellent professionalism and respect, have been recognize the high level of customer service with the team and PEP's customer, have been recognised an absolute asset to Parcels department.
- Matched PEP core values of communication, respect, integrity, professionalism, proactive and driven by completing daily task with accuracy and efficiency.
Certification
- WA Driver's License
- Certificate of completion of work safe online training
- Accomplish Internal E-learning skill
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Interests
- Enjoy participating in basketball for overall physical and mental well-being
- Music
- Cooking
- Hiking
Timeline
Delivery Subcontractor
PEP Transport
01.2022 - Current
Small Business Owner
Bing Boy
11.2014 - 01.2023
Barista
Southern Cross Cafe
07.2013 - 07.2014
Retail Worker
Knick Knacks
09.2010 - 10.2014
Bachelor of Management - Management
University of South Australia
Similar Profiles
RAJBIR SINGHRAJBIR SINGH
Driver at PEP TransportDriver at PEP Transport
NICHOLAS JAFTHANICHOLAS JAFTHA
Warehouse Supervisor at PEP TransportWarehouse Supervisor at PEP Transport
Sarvjot Singh PannuSarvjot Singh Pannu
HC Truck Driver at PEP TransportHC Truck Driver at PEP Transport