Ellen Luu

• Interpersonal communication – Employ patience and sensitivity to tailor assistance to patients with diverse backgrounds and abilities
• Leadership – Provide guidance as a team leader to maintain efficient store operations
• Proactive problem-solving – Ensure a satisfactory conflict resolution by offering effective solutions for de-escalating customer disputes

• Compassionate service – Attentively listening, understanding, and being perceptive to specific client needs to personalize assistance
• Professionalism – Maintaining professional standards in interactions with clients and colleagues

• Adaptative – Excelled in a fast-paced environment, remaining composed under pressure while contributing to team efforts
• Initiative – Executed opening and closing responsibilities with reliability, overseeing adherence to store standards
• Organization – Managed retail operations, utilizing inventory management and customer relationship management softwares, Microsoft Office Suite, and email platforms

Collaborative – Worked with team members to develop fundraising events and promotional initiatives.