Ellen Mak
Docklands
Summary
Dynamic Group Fitness Manager with a proven track record at Goodlife Health Clubs, specializing in innovative program development and member engagement. Skilled in Les Mills methodologies and fostering team collaboration, I enhanced class satisfaction rates through strategic feedback analysis and community-building initiatives, driving retention and participation in fitness programs.
Overview
11
11
years of professional experience
Work History
Group Fitness Manager
Goodlife Health Clubs
07.2022 - Current
- Trained and mentored fitness instructors to enhance coaching skills and program delivery.
- Analyzed member feedback to refine class offerings and improve overall satisfaction rates.
- Collaborated with marketing teams to promote fitness initiatives, increasing member engagement.
- Managed scheduling of classes and resources, ensuring optimal utilization of facilities and equipment.
- Conducted regular assessments of class performance metrics to drive continuous improvement efforts.
Group Fitness Instructor
University of Melbourne
06.2019 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Group Fitness Manager
Fitness First Hong Kong
07.2014 - 12.2018
- Developed and implemented innovative group fitness programs tailored to diverse member needs.
- Fostered a positive community environment among members, enhancing retention through social activities.
- Led staff meetings focused on professional development, fostering team collaboration and communication.
- Managed a team of fitness instructors, resulting in increased class attendance and member satisfaction.
Education
Bachelor of Accounting -
University of Melbourne
Parkville, VIC01-1993
Skills
Certified Les Mills International Instructor
- BODYATTACK
- BODYPUMP
- BODYSTEP
- RPM
- LES MILLS CORE
- LES MILLS PILATES
- LES MILLS SHAPES
Certified Mat Pilates Instructor
Certified Reformer Pilates
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Timeline
Group Fitness Manager
Goodlife Health Clubs
07.2022 - Current
Group Fitness Instructor
University of Melbourne
06.2019 - Current
Group Fitness Manager
Fitness First Hong Kong
07.2014 - 12.2018
Bachelor of Accounting -
University of Melbourne
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