Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ellen Mak

Docklands

Summary

Dynamic Group Fitness Manager with a proven track record at Goodlife Health Clubs, specializing in innovative program development and member engagement. Skilled in Les Mills methodologies and fostering team collaboration, I enhanced class satisfaction rates through strategic feedback analysis and community-building initiatives, driving retention and participation in fitness programs.

Overview

11
11
years of professional experience

Work History

Group Fitness Manager

Goodlife Health Clubs
07.2022 - Current
  • Trained and mentored fitness instructors to enhance coaching skills and program delivery.
  • Analyzed member feedback to refine class offerings and improve overall satisfaction rates.
  • Collaborated with marketing teams to promote fitness initiatives, increasing member engagement.
  • Managed scheduling of classes and resources, ensuring optimal utilization of facilities and equipment.
  • Conducted regular assessments of class performance metrics to drive continuous improvement efforts.

Group Fitness Instructor

University of Melbourne
06.2019 - Current
  • Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.

Group Fitness Manager

Fitness First Hong Kong
07.2014 - 12.2018
  • Developed and implemented innovative group fitness programs tailored to diverse member needs.
  • Fostered a positive community environment among members, enhancing retention through social activities.
  • Led staff meetings focused on professional development, fostering team collaboration and communication.
  • Managed a team of fitness instructors, resulting in increased class attendance and member satisfaction.

Education

Bachelor of Accounting -

University of Melbourne
Parkville, VIC
01-1993

Skills

    Certified Les Mills International Instructor

    - BODYATTACK

    - BODYPUMP

    - BODYSTEP

    - RPM

    - LES MILLS CORE

    - LES MILLS PILATES

    - LES MILLS SHAPES

    Certified Mat Pilates Instructor

    Certified Reformer Pilates

Languages

English
Full Professional
Chinese (Cantonese)
Native or Bilingual

Timeline

Group Fitness Manager

Goodlife Health Clubs
07.2022 - Current

Group Fitness Instructor

University of Melbourne
06.2019 - Current

Group Fitness Manager

Fitness First Hong Kong
07.2014 - 12.2018

Bachelor of Accounting -

University of Melbourne

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Ellen Mak