Ellen Ogborne
Brisbane,QLD
Summary
Accomplished in project management and stakeholder engagement, I've spearheaded transformative initiatives at FleetPartners, notably winning an 8-year Queensland Government contract. My expertise in contract negotiation and ability to foster collaborative environments have consistently exceeded client expectations, driving strategic business goals and process improvements.
Overview
19
19
years of professional experience
Work History
Head of Contract Delivery
FleetPartners
Brisbane, Queensland
01.2023 - Current
- Partnering with focus on delivering successful Salary Packaging and Novated Leasing Programs
- Worked with cross-functional departments to achieve strategic business goals
- Identified process enhancements and developed solutions to streamline the business
- Led several large projects delivering on strategic goals
- Delivered on change management initiatives in a transformative change for the business.
- Led the Novated Lease and Salary Packaging department across a large scale brand and system concolidation spanning across 2 years
- Built key stakeholder relationships within the Queensland Government, large corporate entities, and internally.
- Led the tender and won an 8 year Queensland Government contract for the business
- Exceeded client and customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilised advanced project management skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Contract Manager
Remuneration Services Pty Ltd
Brisbane, Queensland
01.2017 - 01.2023
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Ensured all changes to existing contracts were documented and approved in accordance with established policies.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
- Assisted in developing strategies for mitigating contractual risk exposure within the organization.
- Acting as a key facilitator between the business and contractual requriements of our largest supplier
- Led and won the Queensland Government tender for a 6 year contract
- oversaw and led several projects to completion internally, with a focus on streamlining and structuring the business aligned to strategic objectives
Program Manager
Remunerations Services Queensland Pty Ltd
Brisbane, Queensland
10.2014 - 06.2017
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Audited operations and processes to enhance brand and manage compliance.
- Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives.
- Developed and maintained project plans, schedules, and budgets.
- Managed external client and business partner relationships.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Generated and delivered reports, program review presentations and other program status updates.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
- Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
Operations Manager
Remuneration Services Qld Pty Ltd
Brisbane, Queensland
05.2011 - 06.2017
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Team Leader
Remuneration Services Qld Pty Ltd
Brisbane, Queensland
04.2010 - 05.2011
- Delegated daily tasks to team members to optimize group productivity.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Conducted regular performance reviews to assess individual team member progress.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Managed conflict resolution within the team to maintain a positive work environment.
- Oversaw training and development programs to enhance team skills and knowledge.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Set specific goals for projects to measure progress and evaluate end results.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Motivated team members through recognition programs and performance-based incentives.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Maintained a positive work environment that promoted collaboration between team members.
Operations Manager
Leximed
Brisbane, Queensland
09.2009 - 04.2010
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Formed and sustained strategic relationships with clients.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Operations Manager
The Cobra Group UK
London, United Kingdom
06.2007 - 09.2009
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Built strong operational teams to meet process and production demands.
- Measured and reviewed performance via KPIs and metrics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Presented performance and productivity reports to supervisors.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Account Manager
FlashBay
London, United Kingdom
04.2006 - 06.2007
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Generated leads through cold calling activities.
- Ensured compliance with industry regulations when dealing with clients.
- Utilized problem-solving skills when dealing with difficult customers.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Analyzed client data and identified opportunities for growth.
Account Manager
If Insurance
Kristiansand, Norway
01.2006 - 07.2006
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Generated leads through cold calling activities.
- Maintained accurate records of all customer interactions in the CRM system.
- Utilized problem-solving skills when dealing with difficult customers.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Created comprehensive reports on account performance and presented them to senior management.
Education
MBA - Change Management And Organisational Change
University of Agder
Norway06-2005
Skills
- Contract negotiation
- Project management
- Regulatory compliance
- Stakeholder engagement
- Change management
- Process improvement
- Problem resolution
- Verbal communication
- Attention to detail
- Task prioritization
- Organizational skills
Languages
Norwegian
Professional
German
Professional
Affiliations
- Active
Timeline
Head of Contract Delivery
FleetPartners
01.2023 - Current
Contract Manager
Remuneration Services Pty Ltd
01.2017 - 01.2023
Program Manager
Remunerations Services Queensland Pty Ltd
10.2014 - 06.2017
Operations Manager
Remuneration Services Qld Pty Ltd
05.2011 - 06.2017
Team Leader
Remuneration Services Qld Pty Ltd
04.2010 - 05.2011
Operations Manager
Leximed
09.2009 - 04.2010
Operations Manager
The Cobra Group UK
06.2007 - 09.2009
Account Manager
FlashBay
04.2006 - 06.2007
Account Manager
If Insurance
01.2006 - 07.2006
MBA - Change Management And Organisational Change
University of Agder
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