Ellen Osborne
Moorooduc,VIC
Summary
Accomplished Hotel Manager at Conargo Hotel with a proven track record of enhancing customer satisfaction through exceptional service and efficient team management. Skilled in conflict resolution and barista services, I excel in fostering positive workplace cultures and driving repeat business. Achieved consistently high patron satisfaction, strong leadership and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Hotel Manager
Mick Lodge
12.2022 - 08.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Owner/ Operator Conargo Junction Store
Self Employed Web
01.2011 - 06.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Certificate - Responsible Service of Alcohol
Clear To Work
Online Training 03.2023
Skills
Customer service
Bar Tending
Waitressing
Conflict resolution
Ordering Alcohol/Food
Cleaning lines
General cleaning
Keg change over
Barista
Timeline
Hotel Manager
Mick Lodge
12.2022 - 08.2024
Owner/ Operator Conargo Junction Store
Self Employed Web
01.2011 - 06.2023
Certificate - Responsible Service of Alcohol
Clear To Work
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