Summary
Overview
Work History
Education
Skills
Training
Timeline
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Ellen Perry

St Kilda,VIC

Summary

Results-driven administrative professional with a strong background in managing multiple tasks and delivering exceptional customer service. Adept at efficiently completing administrative duties to meet organisational goals and timelines, while maintaining a high standard of quality. Skilled in fostering positive customer relationships and collaborating effectively with teams to drive success. Highly proficient in Microsoft Office, Xero, Myob, and Telstra databases. With over 5 years of experience in sales and customer success, including designing gym fitouts and providing top-tier customer support, I excel at ensuring customer satisfaction and loyalty through proactive engagement and strategic problem-solving.

Overview

11
11
years of professional experience

Work History

Sales and Customer Success Specialist

AlphaFit
09.2020 - 05.2025
  • Built and maintained strong, long-lasting relationships with customers, managing sales administration and handling inquiries, issues, and concerns
  • Acted as the primary contact for customers, providing timely support and ensuring satisfaction through order confirmation, installation, and follow-up
  • Managed onboarding and fulfillment, guiding customers through the entire process, from initial inquiry to post-installation
  • Worked closely with internal teams such as marketing, sales, and product development to ensure a seamless and positive customer experience
  • Handled issue resolution by addressing customer challenges promptly and working towards first-contact resolution
  • Fostered customer advocacy by identifying success stories and encouraging referrals
  • Monitored product trends and customer feedback to improve product/service offerings
  • Sales for fitouts up to $100,000: Led the sales process from small to large-scale gym fitouts, collaborating with clients to understand their needs and deliver tailored solutions
  • Assisted with gym design: Worked closely with clients and design teams to assist in the design and customization of gym layouts, ensuring functionality, aesthetic appeal, and compliance with client requirements
  • Leveraged Exercise Science degree: Used expertise in exercise science to carefully select the most appropriate fitness equipment for clients, ensuring the equipment met both their functional needs and overall fitness goals

Administration Manager

Telstra
06.2016 - 11.2019
  • Managed general administrative duties including bookkeeping, data entry, filing, HR functions, and scheduling
  • Coordinated meetings, events, and prepared payroll and commission payments for 50 employees
  • Oversaw inventory management, ensuring accurate stock levels and minimizing costs
  • Negotiated with suppliers for the best pricing, enhancing profit margins
  • Improved customer satisfaction by creating an online platform for staff orders and customer callbacks
  • Monitored sales data to assist decision-making for management

Administration Assistant

Soul Origin
02.2017 - 10.2018
  • Provided administrative support, including bookkeeping with Xero, stock invoice tracking, and employee leave balance management
  • Calculated payroll for 20 employees, ensuring timely and accurate payments
  • Supported Telstra management by using Xero expertise for administrative tasks at newly acquired Soul Origin stores

Sales and Service Consultant

Telstra
05.2014 - 06.2016
  • Managed up to 15 customer relationships weekly, answering inquiries and advising on appropriate products
  • Conducted various administrative duties such as processing contracts, booking appointments, and coordinating customer needs
  • Demonstrated effective communication and planning skills, contributing to a customer satisfaction-focused environment

Education

Bachelor of Commerce - Deferred

Griffith University
01.2018

Bachelor of Exercise Science -

Griffith University
01.2014

Skills

  • Customer success
  • Account management
  • Communication
  • Interpersonal skills
  • Problem-solving
  • Customer-focused mindset
  • Relationship management
  • CRM software
  • Sales analytics tools
  • MS Office Suite
  • Project management
  • Organisational skills
  • Analytical skills
  • Data-driven
  • Results-oriented
  • Cross-functional collaboration
  • Customer advocacy
  • Product design
  • Health & fitness industry knowledge

Training

Certificate III and IV in Fitness

Timeline

Sales and Customer Success Specialist

AlphaFit
09.2020 - 05.2025

Administration Assistant

Soul Origin
02.2017 - 10.2018

Administration Manager

Telstra
06.2016 - 11.2019

Sales and Service Consultant

Telstra
05.2014 - 06.2016

Bachelor of Exercise Science -

Griffith University

Bachelor of Commerce - Deferred

Griffith University

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Ellen Perry