Ellen Twomey
Sydney
Summary
A highly qualified and hardworking individual who enjoys new experiences and challenges. Previous dealings with customer care and voluntary work for an enhanced experience and sense of community spirit. A dependable team worker, able to both take and give instructions. Engages in discussion to secure a superior understanding and knowledge and eager to learn from others. Has a good working initiative and attentive to surroundings and customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
The Queenscliffe Hotel
07.2024 - 02.2025
- Used SwiftPOS software to take food and drink orders
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a presentable working space and preformed general cleaning duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Provided assistance to customers using TAB and gaming machine, in accordance to RSG guildlines.
- Maintained a high standard of customer service while practicing RSA and RSG
- Served high customer volumes during special events, nights, and weekends.
Retail Sales Assistant
Skechers
04.2024 - 07.2024
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Attended to all online orders, located and packaged the products using a triple check method eradicating any potential errors.
Sales Assistant
The Athletes Foot
06.2023 - 01.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Boosted store revenue through upselling and cross-selling techniques.
Physical Therapist
Head2Toe Chiropractic
05.2021 - 02.2023
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Conducted clinical assessment and evaluation to determine patient needs.
- Led group therapy sessions for improved balance, flexibility, and strength in older adult populations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Picker and Packer
Uniphar Group
01.2016 - 01.2020
- Lifted materials of varied weights on regular basis.
- Replenished items to maintain stock availability.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Palletized merchandise for easy movement to sales floor locations.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Hairdresser's Assistant
Fairhill
01.2019 - 06.2019
- Swept salon floors, took out trash and sterilized styling tools after use.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Scheduled client appointments.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
Education
Sports Rehabilitation and Athletic Therapy
Carlow Institute of Technology
01.2021
Massage Therapy and Injury Prevention
Colaiste Stiofain Naofa
01.2017
Skills
- Orthotic design expertise
- Manual therapy with dry needling
- Customer support
- Effective communication skills
- Appointment Booking
- Injury Management
- POS Operation
- Customer Sales
Certification
- SA Responsible Service of Alcohol Certificate Issued by Clear to Work Jul 2024 - Current
- Responsible Conduct of Gambling Licence Issued by Australian Hotel Association Nov 2024 - Current
Timeline
Bartender
The Queenscliffe Hotel
07.2024 - 02.2025
Retail Sales Assistant
Skechers
04.2024 - 07.2024
Sales Assistant
The Athletes Foot
06.2023 - 01.2024
Physical Therapist
Head2Toe Chiropractic
05.2021 - 02.2023
Hairdresser's Assistant
Fairhill
01.2019 - 06.2019
Picker and Packer
Uniphar Group
01.2016 - 01.2020
Massage Therapy and Injury Prevention
Colaiste Stiofain Naofa
Sports Rehabilitation and Athletic Therapy
Carlow Institute of Technology
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