Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellen Vass

Woollahra,NSW

Summary

Results-driven risk manager bringing proven skills in administering risk management programs. Effective in training team members to proactively identify and highlight potential risks. Dedicated to long-term risk management by building strong internal relationships, implementing protocols and instilling culture of responsibility/attentiveness.

Overview

7
7
years of professional experience

Work History

State Risk Manager

Morgan Stanley
09.2021 - Current
  • Reduced operational risks by implementing robust risk management strategies and procedures.
  • Enhanced risk identification processes for early detection and mitigation of potential threats.
  • Improved company''s risk profile with comprehensive risk assessments and reporting mechanisms.
  • Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
  • Collaborated with cross-functional teams to establish effective risk management practices across all business units.
  • Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
  • Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
  • Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
  • Supported executive decision-making by providing accurate and timely reports on enterprise-wide risk exposure levels.
  • Fostered a culture of continuous improvement in risk management, encouraging feedback from employees to identify areas for enhancement.
  • Produced and filed reports to inform senior management of current activities and progress with investigations.
  • Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organisation.

Client Relationship Manager

Jacaranda Financial Planning
11.2018 - 07.2021
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Establishing and maintaining accounts for SMSF, Trusts and individuals across a variety of platforms; MLC Wrap, MLC Masterkey, MLC Insurance, BT Panorama, Onepath Frontier, Zurich Insurance, Voyage, AIA Insurance, Tal insurance, Macquarie and Grow Wrap
  • Establishing and maintaining insurance for SMSF & individuals across a variety of platforms; AIA, NEOS, Onepath, MLC insurance and TAL
  • Managing data entry and task flows on Xplan; including client services agreement, FDS's management, AML and KYC requirements
  • Assisting with client queries and requests in high volumes
  • Generating company wide reports and presenting/assisting with action items as required
  • Implementation of ROAs, SOAs and preparation of ongoing portfolio reviews
  • Audit management – preparing and executing audit requirements and collating data for auditors. Received audit ratings of A at my time at Jacaranda Financial Planning.

Client Service Officer

Pharus Advisory Group
03.2017 - 11.2018
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined internal processes for improved efficiency in handling client requests.
  • Collaborated with cross-functional teams to ensure seamless service delivery for clients.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Setting up and maintaining client accounts on Hub24, Colonial First State, FirstWrap, BT Wrap, Xplan, Macquarie, Commsec, and Praemium.
  • Developing systems and procedures for client data management - digitised their data from paper based
  • Diary management
  • Assisting in establishing up SMSF, Trusts and Companies
  • Maintaining reception
  • Data entry and invoicing in Xero
  • Audit/compliance management – assisting with data collation
  • Assisting with licensee transition from Paragem to Akambo

Education

No Degree - RG146 Core 1 – Securities And Managed Investments

Stockbrokers And Investments Advisers Association
Sydney
11.2022

BBA -

Macquarie University
Sydney, NSW
04.2016

High School Diploma -

SCEGGS Darlinghurst
Darlinghurst, NSW
12.2011

Skills

  • Data Analysis
  • Project management
  • Training and development
  • Key risk indicators
  • Process improvement
  • Stakeholder communication
  • Risk mitigation strategies
  • Multitasking capabilities
  • Strong communication
  • Dependable and Responsible
  • Conflict Resolution Skills
  • Relationship Building and Management

Timeline

State Risk Manager

Morgan Stanley
09.2021 - Current

Client Relationship Manager

Jacaranda Financial Planning
11.2018 - 07.2021

Client Service Officer

Pharus Advisory Group
03.2017 - 11.2018

No Degree - RG146 Core 1 – Securities And Managed Investments

Stockbrokers And Investments Advisers Association

BBA -

Macquarie University

High School Diploma -

SCEGGS Darlinghurst

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Ellen Vass