Summary
Overview
Work History
Education
Skills
Timeline
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Ben Ellery

Templestowe,VIC

Summary

Motivated and detail-oriented Bachelor of Laws / Bachelor of Commerce (Finance) student with hands-on experience in regulatory compliance, customer service, and financial oversight within the hospitality industry. Demonstrates strong communication skills, a solid understanding of legal principles through academic study, and a proven ability to operate in fast-paced, high-responsibility environments. Eager to apply legal knowledge, administrative capabilities, and a commitment to professionalism in a paralegal or legal assistant role.

Overview

2
2
years of professional experience

Work History

Duty Supervisor, TAB, Gaming & Bar Attendant

Templestowe Hotel
01.2023 - Current

Key Responsibilities

  • Regulatory Compliance: Ensured full compliance with regulations set by the Victorian Gambling and Casino Control Commission (VGCCC), including licensing, responsible gaming obligations, and reporting standards.
  • Financial Oversight: Managed daily cash operations in Gaming and TAB areas, including cash reconciliation, preparation of balance sheets, and contributing to strategies that improved operational profitability.
  • Staff Training & Development: Delivered structured onboarding and role-specific training for new employees, enhancing team capability and service consistency.
  • Client Relations & Service Excellence: Delivered high-level customer service by proactively addressing patron needs and resolving issues to ensure satisfaction and promote customer loyalty.

Education

Bachelor of Laws / Bachelor of Commerce (Finance) -

Deakin University
Burwood
10.2027

Victorian Certificate of Education -

Marcellin College
Bulleen
10.2023

Skills

  • Legal Research Foundations: Developing skills in legal research and document drafting through university studies and practical coursework
  • Regulatory Compliance Awareness: Practical experience with compliance procedures and regulatory standards, particularly in gaming and hospitality settings
  • Microsoft Office Proficiency: Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint for documentation, data tracking, and communication
  • Professional Communication: Confident in liaising with both clients and internal teams, with a focus on clarity, tone, and confidentiality
  • Discretion & Professionalism: Trusted with sensitive financial information and customer-facing responsibilities, maintaining high ethical standards
  • Conflict Resolution: Able to calmly de-escalate challenging situations and negotiate solutions that meet both customer and business needs

Timeline

Duty Supervisor, TAB, Gaming & Bar Attendant

Templestowe Hotel
01.2023 - Current

Bachelor of Laws / Bachelor of Commerce (Finance) -

Deakin University

Victorian Certificate of Education -

Marcellin College

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Ben Ellery