Summary
Overview
Work History
Skills
References
Timeline
Generic

Ellesa Barber

Kinka Beach,QLD

Summary

Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

25
25
years of professional experience

Work History

Receptionist Administrator

Discovery Holiday Parks
Kinka Beach, QLD
08.2021 - Current
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Responded to inquiries from internal and external customers in a timely manner.
  • Provided administrative support to management and other staff.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Performed data entry tasks into various databases.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Relief Park Manager

Discovery Holiday Parks
Adelaide, SA
04.2019 - Current
  • Scheduled routine inspections of all facilities to identify any potential hazards or repairs needed.
  • Created detailed reports on budgeting, staffing needs, maintenance requirements.
  • Ensured the park grounds were clean and well maintained by supervising staff and contractors.
  • Provided customer service assistance to guests at the park entrance or during special events.
  • Communicated with customers to convey information about events or activities.
  • Trained workers in company procedures or policies.
  • Interviewed and hired associates to fill staff vacancies.
  • Conducted regular meetings with staff to discuss new projects or initiatives.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Assigned tasks and work hours to staff.
  • Managed financial operations including revenue collection from fees and admissions and tracking expenses associated with operating the park.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Delegated work to staff, setting priorities and goals.
  • Addressed issues related to visitor complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Assistant Accountant

Tanner, Salt & Associates
Pambula, NSW
10.2014 - 02.2019
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Reconciled bank statements and resolved discrepancies in a timely manner.
  • Prepared accurate financial statements in compliance with accounting principles.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Prepared financial statements and reports for management review.
  • Managed daily bookkeeping tasks, including journal entries and ledger maintenance.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
  • Prepared ad-hoc financial reports as requested by management.
  • Processed payroll transactions and maintained employee financial records.
  • Assisted in month-end and year-end closing processes.
  • Assisted in preparation of monthly financial statements and management accounts.
  • Prepared balance sheet reconciliations on a timely basis.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Processed payroll entries and reports for employees.
  • Managed daily banking transactions, including deposits, withdrawals, and transfers.
  • Reviewed general ledger entries for accuracy and completeness.
  • Delivered superior level of customer service to small business clients.

Finance Manager

Auswide Projects
Merimbula, NSW
02.2011 - 09.2014
  • Reviewed and analyzed budget variances to ensure accuracy of financial information.
  • Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
  • Analyzed complex financial data and generated meaningful reports for senior management.
  • Calculated and prepared checks for utilities, taxes, and other payments.
  • Managed relationships with tax authorities, bankers and auditors.
  • Ensured accurate and timely compliance with tax filing requirements and other regulatory obligations.
  • Supervised and mentored finance team members, fostering a culture of continuous improvement.
  • Collaborated with external auditors during annual audits to ensure accuracy of financial statements.
  • Managed payroll processing activities for multiple entities including tax filings.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Oversaw budget preparation, ensuring alignment with strategic goals and financial health.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Coordinated with other departments within the organization regarding budgeting matters.
  • Monitored cash flow to ensure sufficient liquidity.
  • Prepared financial documents such as budgets, forecasts and reports.
  • Maintained accounts payable and receivable records ensuring timely payments are made.
  • Worked effectively in team environments to make the workplace more productive.

Caravan Park Manager

Discovery Holiday Parks
Adelaide, SA
02.2007 - 02.2011
  • Organised and managed bookings, including allocating sites, taking deposits and collecting payments.
  • Resolved any complaints or issues that arose from customers in a timely manner.
  • Conducted interviews with potential new staff members before hiring them.
  • Planned and organised recreational activities for guests during their stay at the caravan park.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Provided information on local attractions, events and activities to visitors.
  • Monitored staff performance to ensure customer service standards were met.
  • Oversaw financial reporting processes such as budgeting, forecasting and invoicing.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Organised maintenance work such as plumbing, electrical repairs or painting projects.
  • Performed administrative tasks such as payroll processing, stock control, ordering supplies.
  • Prepared detailed budgets and financial reports for properties.
  • Managed daily operations of the reception area including dealing with enquiries from customers.
  • Assisted in training new staff members on job responsibilities and customer service protocols.
  • Ensured compliance with health, safety and hygiene regulations in the caravan park.
  • Achieved cost-savings by developing functional solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Tax Compliance Officer

Australian Taxation Office
Townsville, QLD
05.2000 - 01.2007
  • Analyzed data to provide insights and recommendations for mitigating conduct risk.
  • Analyzed data from multiple sources to systematically document work and results.
  • Participated in meetings with external advisors such as attorneys or accountants when needed.
  • Reviewed records in cases of potential liability and determined compliance actions.
  • Maintained compliance frameworks, policies and documentation to support audits.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Collected and reviewed data to identify potential compliance issues requiring further review.
  • Reviewed financial records and tax returns to ensure accuracy of information and compliance with applicable laws.

Skills

  • Reception management

References

References available upon request.

Timeline

Receptionist Administrator

Discovery Holiday Parks
08.2021 - Current

Relief Park Manager

Discovery Holiday Parks
04.2019 - Current

Assistant Accountant

Tanner, Salt & Associates
10.2014 - 02.2019

Finance Manager

Auswide Projects
02.2011 - 09.2014

Caravan Park Manager

Discovery Holiday Parks
02.2007 - 02.2011

Tax Compliance Officer

Australian Taxation Office
05.2000 - 01.2007

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Ellesa Barber