ELLESHA BRODIE
Manager
Yarrabilba,QLD
Summary
Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Mr Toys Toyworld
07.2022 - Current
- Managed daily store operations, ensuring efficient workflow and adherence to company policies.
- Managed budgeting processes, ensuring alignment with organizational goals and resource management.
- Resolved customer inquiries and complaints promptly, improving overall customer satisfaction ratings.
- Cultivated strong customer relationships through exceptional service and support initiatives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented visual merchandising strategies to enhance customer engagement and sales.
Retail Worker
Mr Toys Toyworld
11.2020 - 07.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
- Maintained organized merchandise displays, enhancing overall store aesthetics and customer experience.
- Collaborated with team members to maintain a clean and safe shopping environment for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Diploma - Leadership
Hope Academy – Partnered With Alphacruises
Bowen Hills, QLD01-2016
High School Diploma -
Mable Park State High School
Slacks Creek, QLD01-2014
Certificate III - Business Administration - Traineeship
MEGT
Logan City, QLD01-2013
Skills
- Visual Merchandising
- Customer Service
- Time Management
- Adaptability
- Operations Management
- Interpersonal Skills
- Inventory Management
- Conflict resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Store Manager
Mr Toys Toyworld
07.2022 - Current
Retail Worker
Mr Toys Toyworld
11.2020 - 07.2022
Diploma - Leadership
Hope Academy – Partnered With Alphacruises
High School Diploma -
Mable Park State High School
Certificate III - Business Administration - Traineeship
MEGT