Elley Reginato
Brisbane,Queensland
Summary
Seasoned Customer Associate with 16 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Big W
Springfield , Queensland
02.2007 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided assistance or intervention where required.
Education
Richlands State High
Brisbane, QLDSkills
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Gift Wrapping Boxes
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Speaking Clearly
- Safe Work Practices
- Patient and Empathetic
- Proactive Self-Starter
- Excellent Attention to Detail
- Performance Motivation
- Replenishment Processes
- Customer Transactions
- Sweeping and Mopping
- Credits and Refunds
- Cash Register Operation
- Answering Customer Questions
- Correcting Discrepancies
Referees
Lyndelle Small
Big W Associate
Work:0738197100
0754609059
Joanne Morris
Virgin Airlines IT Consultant
0409059814
Corilee Lilomaiava
Qld Health Consultant
0400952218
Timeline
Customer Service Associate
Big W
02.2007 - 09.2022
Richlands State High
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