Ellice Corcuera
Springfield,QLD
Summary
Organized Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Sales & Customer Service
Depreciator
Sydney, NSW
02.2024 - Current
- Used consultative selling techniques to close sales coming in.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Office Manager
Kiwi Holiday Insurance
Auckland, New Zealand
01.2020 - 01.2024
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with clients.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Processed payments and documents such as invoices and statements.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared monthly billing statements and invoices for clients.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
Sales Consultant
Kiwi Holiday Insurance & Aussietravelcover
Auckland, New Zealand
02.2016 - 01.2020
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing clients to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed strong rapport with customers and created positive impression of business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed payments and documents such as invoices, employee reimbursements, and statements.
- Generated monthly statement reports to submit developments for management review.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Admin and Accounts
Adrianna Grace LTD
Auckland, New Zealand
12.2013 - 12.2015
- Processed bank deposits and reconciled financial statements.
- Reported on status of accounts payable and accounts receivable.
- Handled billing plans and physical contracts with vendors.
- Prepared accurate cash flow reports.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Collected, arranged, and input information into database system.
Education
Diploma In Business - Accounting
Open Polytechnic
03.2022
Bachelor Of Accountancy -
Open Polytechnic
Skills
- Office Management
- Data Entry
- Financial Reporting
- Customer Relations
- Staff Training
- Time Management
- Effective Communication
- Problem Solving
- Team Leadership
- Relationship Building
- Administrative Oversight
- Documentation and Control
- Training and Coaching
- Customer Service
References
Shannon Gereaux
General manager
Kiwi Holiday Insurance/Aussietravelcover
+61 407 997 606
Shannon@kiwiholidayinsurance.co.nz
Amanda Belcastro
Operations Manager
Kiwi Holiday Insurance/Aussietravelcover
+61 417 617 876
Amanda@kiwiholidayinsurance.co.nz
Timeline
Sales & Customer Service
Depreciator
02.2024 - Current
Office Manager
Kiwi Holiday Insurance
01.2020 - 01.2024
Sales Consultant
Kiwi Holiday Insurance & Aussietravelcover
02.2016 - 01.2020
Admin and Accounts
Adrianna Grace LTD
12.2013 - 12.2015
Diploma In Business - Accounting
Open Polytechnic
Bachelor Of Accountancy -
Open Polytechnic