Summary
Overview
Work History
Skills
Websites
Timeline
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Ellice-Dawn Gribben

4 Hawdon St, Stoneville Perth,WA

Summary

I have a passion for customer excellence, I've gained a reputation of exceeding customer satisfaction and building strong repour with my communication skills and honest approach. I create innovative customer solutions, build new and retain customer repour and relationships, listen to customer needs, response with clear communication and prioritize tasks with urgency to achieve customer satisfaction at a high level. I am always looking to improve, hungry for new opportunities, and seeking a career path to grow in a leadership role that allows me to expose my coaching skills in a team environment.

Overview

12
12
years of professional experience

Work History

CROWN TRANSPORT COORDINATOR

Crown Equipment
Perth , WA
02.2020 - 06.2021
  • As the Transport Coordinator I am responsible to oversee the Transport planning and scheduling to ensure customer orders and service returns are attended to within the specified time frame/ETA
  • To manage the Run-sheet development and drive allocation to ensure customer demands are met and to eliminate conflicting priorities i.e
  • Double bookings, Management of Capital Equipment (CE) stock within the HO Workshop
  • Conduct monthly CE stocktakes for all HO Workshop equipment and investigate any discrepancies as required and Liaise with customers, coordinators and sales people regarding transport related matters and processing of transport Invoices, credits and accruals.
  • Coordinated daily transport schedules for multiple teams and locations.
  • Organized special projects requiring additional resources or equipment beyond normal operations.
  • Developed and maintained relationships with transportation partners, carriers and vendors.
  • Negotiated rates with carriers and ensured timely payment of invoices according to terms agreed upon.

CROWN SALES COORDINATOR

Crown Equipment
Perth , WA
06.2017 - 01.2019
  • As a Sales Coordinator I was responsible to Oversee and coordinate the effective day-to-day operations for the branch by providing support to administration staff daily, ensuring targets and deadlines are met
  • Maintain order intake spreadsheets for both new and second-hand lift trucks
  • Liaise with Head Office Sales Support, WA Production and WA Workshops to ensure units are delivered in a timely manner
  • Ensure the Forecasting Spreadsheet is up to date, outlining monthly orders, production issues and order backlog
  • Process end of month accrual and journals and prepare sales commissions for payment
  • Carry out Gross Profit audits on all sales ensuring accuracy.

INTERNAL ACCOUNT MANAGER

Toll Logistics
Perth , WA
01.2016 - 06.2017
  • As an Internal Account Manager, I was responsible for contacting down trading accounts over the Toll Express Divisions
  • I was also responsible for calling down trading customers, risk accounts, identify lost trade areas as well as updating and improving customer data, to educate customers on Toll Resources and action feedback from accounts for stronger performance
  • Preparation of new business documents, negotiating rates to win the work
  • My accomplishments were proven targets of maintaining a 140% retention of my portfolio with a target of 102%
  • Also, a project to improve service and continuous growth of 7.2M for accounts 'between' ($40 - $90k).

CUSTOMER SERVICE INVESTIGATOR

Toll Logistics
Perth, WA
01.2012 - 01.2017
  • As a Customer Service Investigator I was responsible for freight within Western Australia, to understand the service issues our customers are facing and needing resolved, to investigate the best outcome with as little impact for the customer and Toll TGX
  • To maintain a Service Request with a timely manner, in a high stress environment that required geographical knowledge of WA, customer excellence and clear listening skills, to multi-task and prioritize tasks with a sense of urgency
  • The service issues varied from lost freight which led to insurance claims, damaged freight or general freight quires in the Metro and Regional areas- Agencies, which required constant customer contact with updates via phone and email, all stats are put towards National Metrics and group targets
  • My accomplishments working within Customer Service was being able to share my knowledge and training new comers to the team, reaching our team targets daily and monthly
  • Also getting offered and accepting a transfer to work in the Toll IPEC Darwin Depot, this move was not only a great professional experience it was a great personal journey in which I did for over 2years.

CUSTOMER SERVICE ASSISTANCE

Office Product Depot
Tauranga, New Zealand
01.2009 - 01.2012
  • As the Customer Service Assistance, I was responsible for welcoming guests and clients in a consumer facing environment with a friendly manner and to build client repour and relationships
  • Some of my daily duties included but were not limited to, opening and closing of the branch site, money handling and banking daily, product pricing and marketing, managing sales accounts with existing customers also approaching new business, product knowledge, assisting customers with general enquiries via phone, email, website and SMS.

Skills

  • Customer Excellence
  • Coaching and training
  • Target driven
  • Conflict resolutions
  • Attentiveness
  • Tolerance in stressful environment
  • Learning Agility
  • Determined
  • Energetic
  • Resilient
  • Proficient in Word, Excel, PowerPoint & Outlook
  • Cost Analysis
  • Documentation Skills
  • Customs Compliance

Websites

Timeline

CROWN TRANSPORT COORDINATOR

Crown Equipment
02.2020 - 06.2021

CROWN SALES COORDINATOR

Crown Equipment
06.2017 - 01.2019

INTERNAL ACCOUNT MANAGER

Toll Logistics
01.2016 - 06.2017

CUSTOMER SERVICE INVESTIGATOR

Toll Logistics
01.2012 - 01.2017

CUSTOMER SERVICE ASSISTANCE

Office Product Depot
01.2009 - 01.2012

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