Ellice Tikaram
Brisbane,Australia
Summary
Resourceful Administration Manager known for completing tasks with high productivity and efficiency. Possess specialized skills in strategic planning, staff management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance organizational performance.
I am a self-driven, multi-skilled professional with very good all-round HR advisory skills. I offer effective business partnering, strong values and effective communication. With 14 years experience in Administration, HR and Payroll, I have an exceptional ability to deal with all the recruitment and resourcing needs of an organisation. I love working with people. I bring with me experience, diversity, empathy and a passion to make things happen!
Overview
19
19
years of professional experience
Work History
Administration Manager
World Wellness Group
Brisbane , QLD
10.2024 - Current
- Operational Management: Oversee daily operations of a specific type of practice, e.g., medical, dental, ensuring smooth workflows and high-quality patient care. Assessed medical office operations, identified areas of improvement, and developed plans for corrective action. Developed and implemented new clinic processes to streamline workflow.
- Staff Leadership: Supervise a team of [number] staff members, including recruitment, training, and performance evaluations, resulting in improved team efficiency and morale.
- Financial Oversight: Maintained financial records, including billing, and accounts receivable and payable. Manage practice budgets, track expenditures, and implement cost-control measures that reduced operating costs by 30%, without compromising service quality. Manage practice budgets, track expenditures, and implement cost-control measures that
- Patient Relations: Develop and implement patient engagement strategies that increased patient satisfaction scores by [%] through enhanced communication and service delivery.
- Compliance & Quality Assurance: Ensure compliance with industry regulations and standards, conducting regular audits, and implementing corrective actions as needed.
- Technology Implementation: Lead the adoption of medical system
ADMIN/RECEPTION OFFICER
World Wellness Clinic
Brisbane , QLD
10.2020 - 10.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Created as well as updated patient folders
- Booked appointments for patients
- Billing, correspondences and liaisons with international Practitioners and external service providers
- Greeted visitors, provided information and directed them to the appropriate person.
- Answered incoming calls, took messages and transferred calls to the relevant department or personnel.
- Created and maintained filing systems for both hard copy documents and electronic files.
- Greeted patients and visitors in a courteous and professional manner. • Answered phone calls and scheduled appointments using the online appointment system. • Verified patient information and insurance details by accessing online databases. • Updated electronic medical records with patient demographics and medical history. • Collected copayments and processed payments using various payment platforms. • Managed the online patient portal, including facilitating prescription refills and responding to patient enquiries. • Coordinated referrals to specialists and completed follow up reports. • Maintained confidentiality of patient information and adhered to HIPAA regulations in all online interactions. • Communicated and collaborated with healthcare providers and staff for a smooth and efficient patient care coordination. • Kept abreast of updates and changes in online healthcare systems and platforms to ensure accurate and efficient operation of online services.
Human Resources Officer
Fiji Airports
Nadi Airport, Fiji
05.2016 - 10.2019
- Ensure correct application of Terms and Conditions of employment according to Company Policies for all AFL staff
- Management of the Staff Recruitment & Selection Process ensuring that the organization employs the right balance of staff in terms of skills and experience in order to achieve the organization's objectives
- Ensure maintenance and provision of comprehensive information on staff, Organization structure, departments, divisions, HR activities and process and Remuneration to ensure accurate, updated and timely information and reports is provided to the MHR and the AFL Management team
- Development and implementation of an effective staff Orientation/Induction and Probation process/procedure
- Facilitation of Staff Training and Development programs as and when required
- Management of the HR Information System (PI, ESSM and Time and Attendance)
- Oversee facilitation of Staff Relations programs
- Active involvement in HR Projects
- Ensure development, review and implementation of the most updated Job Descriptions for all staff for alignment to the performance management system and appraisals
- Execution of all staff movement's approvals by EC including acting, transfers, promotions, salary reviews and amendment to contract of employment
- Submission of HR related reports and Information paper as and when required
Administrative Assistant - Air Traffic Management
Fiji Airports
Nadi Airport, Fiji
11.2006 - 05.2016
- Supported ATM department by compiling paperwork and taking detailed meeting minutes
- Improved customer satisfaction by finding creative solutions to problems
- Recognized by management for providing exceptional customer service
- Earned reputation for good attendance and hard work
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Successfully maintained updated records of medical and proficiency checks for Air Traffic Controllers
- Preparing daily, weekly and monthly departmental leave reports
- Liaise directly with HR and Finance departments for Air Traffic Management departments for leave, medical, licence renewals, timesheet and overtime issues
- Successfully handled travel and accommodation arrangements, catering services and departmental events including logistics for meetings, staff trainings and staff transfers
- Coordinating medicals and proficiency checks for Air Traffic Controllers
Payroll Officer
Strategic Air Services Limited
Nadi Airport, Fiji
07.2006 - 11.2006
- Processed fortnightly pay for approximately 180 Air Traffic Control Staff based in Nadi Airport and outer stations
- Prepared batch reports, processed payments and updated payment records
Human Resources Assistant
Strategic Air Services Limited
Nadi Airport, Fiji
02.2006 - 07.2006
- Assisted in processing of leave, leave recording, recruitment processes, promotions, data- entry and recording keeping
- Processed timesheets, filing and administrative duties
Office Administration Assistant (Volunteer Work)
Inclusive Health Clinic
Brisbane, Australia
02.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Created as well as updated patient folders
- Booked appointments for patients
Education
Fundamentals of Practice Management
UNE Partnerships
01-2024
Certificate I Business
TAFE QLD
QLD01-2020
Bachelor of Arts - Industrial Relations, Management and Public Administration
University Of The South Pacific
Suva, Fiji04.2009
Skills
- Communication Skills
- Organizational Leadership
- Team Building and Motivation
- Employee Management
- Human Resources Management
- Budgeting and financial management
- Office Supervision
- Employee Development
- Organization and Multitasking
- Workflow Planning
- Performance Improvement
- Technical Support
- Talent Acquisition
- Project Management
- Analytical Skills
- Cost-saving Negotiation
Accomplishments
- Lead Team for Successful AGPAL accreditation of medical centre 2024
- Successfully advertised and recruited all new Team members that report to me
- Successfully recruited over 100 new staff in 3 years during the role of HR Officer.
- Successfully promoted and conducted performance reviews for over 100 staff.
- Successfully planned, project managed and distributed brand new uniforms to over 500 staff.
References
Available upon request
Affiliations
Team-Leader IT/AV at Ann Street Church of Christ
Represented Fiji in the sport of Tennis at Junior and Open categories
Keen baker, baking and catering for small events
Languages
English
Professional
Fiji
Native/ Bilingual
References
References available upon request.
Timeline
Administration Manager
World Wellness Group
10.2024 - Current
ADMIN/RECEPTION OFFICER
World Wellness Clinic
10.2020 - 10.2022
Office Administration Assistant (Volunteer Work)
Inclusive Health Clinic
02.2020
Human Resources Officer
Fiji Airports
05.2016 - 10.2019
Administrative Assistant - Air Traffic Management
Fiji Airports
11.2006 - 05.2016
Payroll Officer
Strategic Air Services Limited
07.2006 - 11.2006
Human Resources Assistant
Strategic Air Services Limited
02.2006 - 07.2006
Fundamentals of Practice Management
UNE Partnerships
Certificate I Business
TAFE QLD
Bachelor of Arts - Industrial Relations, Management and Public Administration
University Of The South Pacific
Similar Profiles
Samahah IrshadSamahah Irshad
Medical Receptionist & Mental Health Administrator at World Wellness GroupMedical Receptionist & Mental Health Administrator at World Wellness Group
Poonam ShahPoonam Shah
Yoga Teacher at Wellness Meets WorldYoga Teacher at Wellness Meets World
Deana Da CostaDeana Da Costa
Chiropractic Assistant at Wellness Around The WorldChiropractic Assistant at Wellness Around The World