Ellie Bain
Happy Valley,SA
Summary
Detail-oriented waitress and bartender with a deep knowledge of food and beverage who is dedicated to providing outstanding dining experiences. Skilled in using POS systems and performing table-side service, with a solid understanding of food and beverage pairings and a strong sales record. Known for delivering efficiency and accuracy during peak times and for building positive relationships with staff and colleagues.
Overview
7
7
years of professional experience
Work History
Waitress
Hybrid
2023.12 - 2024.04
- Maintaining a customer service standard consistent with that of a 5 star restaurant.
- Developed rapport with patrons through courteous interactions and attentive service, addressing their preferences.
- Processed payments for food and beverages, accurately balanced cash receipts, and maintained precise cash drawer records.
- Remained composed and professional when addressing challenging customer interactions or handling high-volume shifts.
- Demonstrated strong multitasking skills by efficiently managing multiple tables and orders while ensuring timely service.
- Performed comprehensive opening, closing, and shift transition duties to ensure operational efficiency and readiness to meet customer needs.
Bar Supervisor
Hakuba Hotel Group
2022.12 - 2024.04
- Operated across three seasonal food and beverage establishments.
- Executed opening and closing procedures.
- Preparing and serving beverages while advocating for responsible alcohol consumption and enforcing house policies.
- Improved customer satisfaction by optimizing bar operations and maintaining high service standards.
- Fostered positive relationships with customers and staff.
- Oversaw bar inventory management, restocked supplies, and placed orders.
- Collaborated with kitchen staff to ensure seamless coordination between dining and bar operations
- Boosted staff productivity by implementing effective scheduling and delegating tasks,
Disability Support Worker
Ability Inclusive Services
2020.12 - 2022.11
- Collaborated with individuals across diverse ranges of disabilities and backgrounds to provide support and companionship.
- Facilitated and assisted customers in accessing community activities.
- Encouraged and supported customers to undertake healthy risks and achieve their maximum potential.
- Collaborated with individuals to support attainment of their NDIS goals.
- Fostered strong interpersonal relationships with clients and their families.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Recorded detailed session notes outlining patient behaviour, progress and incidents if required.
DELI & BISTRO SERVER
The Market at Big White
2019.10 - 2020.03
- Preparing restaurant food, ensuring dishes are consistently prepared and presented to meet customer expectations.
- Ensured responsible service of alcohol by adhering to legal regulations and house policies, promoting a safe and compliant environment.
- Demonstrated proficiency in operating Point of Sale (POS) systems, including transaction processing, inventory management, and generating sales reports.
- Completed opening and closing procedures, including inventory checks, equipment setup, and ensuring all operational tasks were completed efficiently.
- Showcased exceptional customer service skills by effectively addressing client needs, providing personalized attention, and resolving issues to enhance overall satisfaction.
COUNSELLOR IN TRAINING DIRECTOR
Jewish Big Brothers Big Sisters of Los Angeles
2019.06 - 2019.08
- Designed and led a leadership program for forty adolescents aged 16-17, fostering skills development and personal growth.
- Advocated for a values-based framework in educational programming and leadership development to guide participants.
- Utilized strong communication and conflict resolution skills to effectively engage with both participants and supervisors.
- Provided support to individuals with disabilities through the program, promoting their social inclusion and active participation.
CUSTOMER RELATIONS CONSULTANT
BT Financial Group
2016.11 - 2018.04
- Delivered high-quality customer service through inbound calls, addressing inquiries and resolving issues with professionalism.
- Actively promoted product sales and service upgrades, contributing to revenue growth.
- Performed administrative tasks efficiently, ensuring smooth operational processes.
- Enhanced customer retention by providing exceptional service and follow-up.
- Achieved and exceeded key performance indicators (KPIs) consistently.
Education
Disability Studies
Certificate IV - Disability
Minda South Australian Learning Centre11.2022
South Australia Police
01.2021
CBD College
01.2021
Government of South Australia
01.2020
Government of South Australia
01.2018
Completion of SACE (graduation) -
Blackwood High School
01.2015
Certificate II Sports and Recreation -
TAFE South Australia
01.2012
Skills
- Interpersonal and Customer Service Skills: Demonstrate excellence in building relationships and providing superior service to clients.
- Organizational and Management Abilities: Skilled in organizing tasks and managing projects efficiently.
- Strategic and Systems Thinking: Adept at strategic planning and understanding complex systems.
- Creativity and Innovation: Proven ability to develop creative solutions and drive innovative approaches.
- Collaborative and Goal-Oriented: Team player focused on achieving collective goals and fostering a collaborative environment.
- Policy Implementation: Proficient in understanding and applying policies to ensure compliance and efficiency.
- Performance Promotion: Committed to driving and enhancing performance to achieve organizational objectives.
References
- Lyoma Higashio, Owner, Hybrid Hakuba,
- Shunji Kita, Food and Beverage manager, HHG
- Cameron Adams, Director, Ability Inclusive Services
Timeline
Waitress
Hybrid
2023.12 - 2024.04
Bar Supervisor
Hakuba Hotel Group
2022.12 - 2024.04
Disability Support Worker
Ability Inclusive Services
2020.12 - 2022.11
DELI & BISTRO SERVER
The Market at Big White
2019.10 - 2020.03
COUNSELLOR IN TRAINING DIRECTOR
Jewish Big Brothers Big Sisters of Los Angeles
2019.06 - 2019.08
CUSTOMER RELATIONS CONSULTANT
BT Financial Group
2016.11 - 2018.04
Disability Studies
Certificate IV - Disability
South Australia Police
CBD College
Government of South Australia
Government of South Australia
Completion of SACE (graduation) -
Blackwood High School
Certificate II Sports and Recreation -
TAFE South Australia
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